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L2 Support Consultant

3 weeks ago


الرياض, Saudi Arabia Luxoft Full time

Riyadh, Saudi Arabia

Technical Support (SL2)

BCM Industry

14/11/2024

Req. VR-109504

**Project description**:
**Responsibilities**:
Pre-analyzing support tickets, understanding and recreating issues

Gathering full details of any issue including actual result, messages, and data necessary for analysis

Confirming the priority, defining the owner, setting estimated response time

Dispatching to 3rd level support by way of tickets

Manage and/or fixing incidents that do not need a software release

Providing a workaround for the issues

Excellent soft skills and stakeholder management is crucial

Deep understanding of the local business culture and customs

**Skills**:
Must have

Consultant role, requires 5 to 7 years years of experience in similar roles

Technical background (understanding of Software Engineering, Architecture, Java, React, Oracle, Flutter, IT infrastructure, Batch, SQL etc)

Experience with banking system integration challenges

Problem management

Tickets monitoring and clean-up

8/5 availability on site + on-call.

cover 24/7 or 24/5

Nice to have

NA

**Other**:
Languages

English: C2 Proficient

Seniority

Regular