IT Desktop Support Engineer

2 weeks ago

Riyadh, Saudi Arabia Computer Network Systems Full time

Company Description

CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.

We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.

We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.

**Job Description**:

- Manage Internet, desktops, laptops, laser printers, laser scanners, projectors, and other computer hardware and peripherals.
- Responding to client support requests.
- Having Adequate knowledge about Anti-Virus & Firewalls.
- Knowledge in Microsoft Office Applications.
- Identifying performance problems and malfunctions.
- Relocating or moving existing equipment as required.
- Installing and upgrading operating systems and computer software.
- Installing and maintaining hardware and computer peripherals.
- Traveling to the client’s location or connecting via a remote link.
- Managing routine preventive procedures; maintaining and monitoring IT Rooms & hardware checks.
- Managing and monitoring CCTV and Cameras.
- Log and follow-up issues with Vendors.
- Perform health system checks on areas of responsibility.
- Provide tier 1 support.
- Ensured adherence to the SLA.
- Responsible for monitoring and tracking Corporate IT assets.

**Skills & Professional Requirements**:

- Strong Troubleshooting Skills.
- Network Management understanding.
- Ability to solve complex hardware and software issues.
- Maintain documentation.
- Ability to travel and work after hours when necessary.
- Excellent interpersonal skills.
- Good written and verbal communication skills.
- Vendor negotiation
- Maintain and ensure network operations.
- Monitor vendor SLAs.

**Qualifications**:
IT Graduate

Additional Information

Medical Insurance

Visa

Annual Air Ticket

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