Desktop Support Technician

3 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia techdravin Full time 30,000 - 60,000 per year

Company Description

TechDravin is a leading provider of innovative IT solutions, specializing in IT Consultancy, Field Service Operations (FSO), IT Staffing, and Procurement Services. Our mission is to empower businesses with tailored strategies and cutting-edge technology to excel in today's rapidly evolving digital landscape. With a team of over 30 certified professionals, we deliver expertise in IT strategy, efficiency optimization, and cost-effective solutions. Known for our client-focused approach, we offer flexible engagement models that ensure seamless integration and measurable impact. At TechDravin, we are committed to helping businesses achieve operational excellence through smart digital innovation.

Key Roles & Responsibilities

  • Technical Support


• Provide hands-on support for desktops, laptops, printers, mobile devices, and peripherals.


• Troubleshoot and resolve hardware and software issues at the user's desk or remotely.


• Install, configure, and upgrade operating systems and applications.


• Assist with basic network connectivity issues (Wi-Fi, LAN, VPN).


• Support Microsoft Office Suite, Windows OS, and common enterprise applications.

User Assistance


• Respond to support requests via ticketing system, email, phone, or walk-ups.


• Document issues and resolutions accurately in the helpdesk system.


• Educate users on best practices and basic troubleshooting steps.


• Escalate unresolved issues to Level 2/3 support or relevant teams.

Asset & Inventory Management


• Maintain records of IT assets including laptops, monitors, and accessories.


• Assist with hardware deployment, relocation, and recovery.


• Perform routine checks and preventive maintenance on equipment.

Process & Compliance


• Follow standard operating procedures and IT policies.
• Ensure compliance with security protocols and data protection guidelines.


• Participate in onboarding/offboarding processes (device setup, account provisioning).

Required Skills & Qualifications


• Diploma or bachelor's degree in computer science, Information Technology, or related field.


• 2-4 years of experience in IT support or helpdesk environment.


• Basic understanding of Windows OS, Active Directory, and networking fundamentals.


• Strong communication and interpersonal skills.


• Ability to work independently and manage time effectively.


• IT certifications (e.g., CompTIA A+, Microsoft MCP) are a plus.

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