Collections Officer

Date Posted:
2025-08-03

Country:
Saudi Arabia

Location:
Otis Elevator Company Saudi Arabia Ltd, 10th Floor, Khajoqshi Tower, Dahran Main Road, Khobar, Saudi Arabia

Role Overview:
The role holder is responsible for customers follow-ups, ensuring timely collection of dues, using company policies, systems available.

The role holder is responsible of a designated portfolio, monthly targets, including risks & reversals, with all customers to be followed & updated monthly on the designated company AR system.

Key Responsibilities:

- Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.
- Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
- Communicate with customers to follow-up overdue using all available methodologies (Calls, E-Mails & Visits).
- Reconciliation of accounts, understand customers disputes, communicate internally with stakeholders to facilitate a successful resolving of customers disputes.
- Update AR system for all customers portfolio handled with the actions taken per each follow-up.
- Submitting invoices to customers whenever required, making sure customers required documentation are attached.
- Sending dunning letters to customers as per company credit policy.
- Good excel skills, with ability to prepare required reports regarding handled portfolio.
- Organizes follow-up activities in a manner that supports target achievement and continuous improvement.

Minimum Qualifications:

- Bachelor’s / Diploma degree in Finance/Accounting or equivalent
- 2-3 years of relevant experience in collections, handling a portfolio of minimum 200 customers / preferably in a construction/engineering organization.
- Saudi Nationals preferred
- If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
- Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
- You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
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