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Business Operations Team Lead

3 weeks ago

الرياض, Saudi Arabia Marsh & McLennan Companies, Inc. Full time

Business Operations Team Lead (Business Development Operations) - Riyadh

**Company**:
Oliver Wyman

**Description**:
Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].

**Oliver Wyman is looking for a Business Development Team Lead based out of our Riyadh office**

**Fluency (reading, writing, speaking) in both Arabic and English is essential for the role.**

The Opportunity

The Business Development Team Lead plays a crucial role in supporting the strategic and operational aspects of our business development activities.

Working closely with the Business Development Manager, this position is essential for managing the sales pipeline across various industries and markets, coordinating the BD team's efforts, and overseeing the RFP process.

The role involves a blend of strategic oversight and administrative support, ensuring the smooth execution of business development operations.

The role is pivotal in enhancing the efficiency and effectiveness of our business development strategies and processes, playing an integra part in the team's success.

Key responsibilities of the role include:

- Oversee and manage the region's sales pipeline, ensuring accurate records and timely updates. Gather input for pipeline management, coordinate with industry leads, and suggest improvements to increase efficiency.
- Support the BD Manager in strategic responsibilities, including aligning business development activities with organizational goals and coordinating with partners and the BD support team.
- Manages the BD support team (3 FTE) based in Riyadh, with line management responsibilities including performance management, cover, etc.
- Coordinate with different industries on the end-to-end bidding cycle, ensuring timely and accurate completion of all required tasks, from proposal submissions to contract finalization.
- Ensure proposal submissions comply fully with the Request for Proposal (RFP) process, working closely with the BD Manager and other stakeholders to maintain adherence to guidelines.
- Act as the focal point and escalation contact between the BD team and various stakeholders.
- Oversee different market inboxes and distribution lists, sharing relevant information with the appropriate teams.
- Assist with registering OW as a new vendor and ensure we are registered in client portals. Familiar with various client portals to support requests during the bid process, such as requesting extensions, scheduling meetings, download RFP's and accessing documents.
- Collaborate with cross-functional teams, including Finance, Legal, compliance, knowledge services, marketing, Project Teams, HC and Operations, to ensure alignment and effective communication throughout the bidding process.
- Assist with problem-solving during the tendering process and post-award phases, working with the BD admin team and Executive Assistants (EAs) to find effective solutions.
- Uphold the highest standards of professionalism, confidentiality, and ethical conduct in all interactions and tasks.
- Proactively identify challenges and suggest improvements to minimize risks and dependencies, enhancing the efficiency and effectiveness of business development processes.

Experience required**:

- Bachelor's degree in business management, Administration or related field.
- Minimum 2 years of team management experience
- A Minimum of three years' experience in a similar role, preferably within a management consulting firm in the region
- Experience in Business and or sales operations, with a proven track record of managing and improving processes, preferably in a professional services environment.
- Knowledge of the tender process and familiarity with Request for Proposal (RFP) requirements in the GCC regions required.

Technical Skills:

- Strong verbal and written communication skills in both Arabic and English are essential.
- Proficiency in Microsoft Office Suite.
- Project management skill is a plus.

Skills and Attributes:

- Team player who can work with different personalities and working styles.
- Proactive and creative approach to problem-solving, adaptable to changing situations with a solution-focused mindset.
- Ability to prepare, analyze data and metrics to drive decision-making and improve pipeline and sales process.
- Displays eagerness to take on responsibilities, learn, and actively contribute to team success.
- Exhibits meticulous attention to detail in document preparation, data accuracy, and file management.
- Strong organizational s