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Applications Support Specialist

2 weeks ago

الرياض, Saudi Arabia CCDS Full time

**Responsibilities**:

- Collaborate with cross-functional teams to identify and implement solutions for recurring problems
- Conduct user training and create user guides and documentation
- Document support processes and procedures
- Ensure timely response and resolution of customer issues, adhering to service-level agreements (SLAs)
- Deliver excellent customer service and maintain high levels of customer satisfaction

**Requirements**:

- Saudi Nationality is required
- Bachelor's degree in computer science, information technology, or a related field is preferred
- Excellent problem-solving and analytical thinking skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Customer-oriented mindset with a focus on delivering exceptional service
- Attention to detail and strong organizational skills