IT User Support Specialist/manager

4 days ago

الرياض, Saudi Arabia Greenberg Traurig Full time

Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity for an IT User Support Specialist in our Riyadh office. We offer competitive compensation and an excellent benefits package.

**Position Summary**:
The function of the IT User Support Specialist is to provide technology-related consultation and support in an office environment, including the deployment, administration, and/or support of technology systems essential to the day-to-day business operations. The IT User Support Specialist works as part of a team directed jointly by an IT User Support Supervisor, IT User Support Manager, or other Technology Department leader and the Business Director.

**Duties & Responsibilities**:

- Supports computer hardware and software, and maintains computer hardware asset inventory
- Oversees system setups, breakdowns, and office moves
- Supports Conference Room Services with video conferencing, AV setups, and take-downs
- Tracks user support requests and system failures
- Escalates more complex issues to advanced support service teams and communicates with end user
- Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems
- Performs preventative and routine maintenance
- Procures miscellaneous technology supplies
- Coordinates with IT vendors and other departments
- Works with core IT teams on implementation and support of technology rollouts and projects
- Recognizes and makes recommendations for training where opportunities exist to address common support issues

**Skills & Competencies**:

- Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives
- Provide outstanding client service, meet high quality standards for services, and meet or exceed client expectations; proactive in seeking innovative ways in which to help others
- Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team
- Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation
- Must demonstrate a personal willingness and ability to effectively work in and adapt to a changing environment
- Have an excellent command of both written and spoken English and Arabic

**Qualifications & Prior Experience**:

- Previous experience providing technology support in a professional office environment
- Significant knowledge of the Windows 10 operating systems, settings, limitations, tweaks, and maintenance procedures
- Extensive experience with the Microsoft O365 ProPlus Suite with a focus on Outlook, Word, Excel, and PowerPoint
- Excellent troubleshooting skills related to desktop computer hardware and software, demonstrating the ability to quickly resolve moderately complex issues or suggest alternative solutions
- Experience working with networked and local printers, scanners, advanced copiers, and other hardware peripherals
- Experience with networking devices, cabling, and associated troubleshooting
- Experience with remote access such as Citrix, VPN, and Remote Desktop
- Prior use of a trouble ticket tracking system
- Experience with using and troubleshooting video conference meetings (e.g., Zoom, Webex) and audiovisual equipment

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