Support Engineer

2 days ago

المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

**Dubai**:
**Company Description**:
***Job Description****:
Aforza is looking for a talented Support Engineer to the first point of contact for customers experiencing challenges using our products. As a Support Engineer, you will have an intimate technical and functional understanding of the Aforza platform and work closely with customers to solve their queries quickly and efficiently.

You will also work alongside our product engineering team, escalating more critical matters to them when necessary and will keep a keen eye out for areas in which our products can be improved. You’ll also leverage your deep technical and functional expertise, creative thinking, and top problem-solving skills to help ensure our customers are as successful as possible with our industry leading products.

***Requirements****:

- Be the first point of contact for customers facing challenges with our products, helping them solve quickly and efficiently.
- Leverage your strong project technical and functional skills, helping create and deliver effective solutions.
- Assisting customers in troubleshooting their custom code, integration, and implementation of Aforza products. This involves debugging, troubleshooting, and ensuring issues are fully resolved.
- Developing and maintaining technical expertise in assigned areas of product functionality.
- Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
- Managing customer expectations and the customer experience to maximize customer satisfaction.
- Actively maintaining and participating in job-related training activities.
- Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
- Multitasking and performing effectively under pressure.
- Pull from and maintain a knowledge base of common customer queries.
- Work as a team player by contributing, learning and sharing new knowledge, but be self-motivated, flexible, and take initiative.

***Qualifications****:

- Quality academic background. Bachelor’s degree or equivalent experience required, preferably in computer science or similar.
- Excellent written and verbal communication skills.
- Experience with reading/writing HTML, CSS, and Javascript
- Experience with Database concepts, Data management (RDBMS), and SQL
- Demonstrated skill in Customer Support or Customer Service in a customer-facing role
- Salesforce Certified Administrator, App Builder, and Platform Developer (bonus)
- Strong interpersonal skills - a blend of strength of conviction with diplomacy and a constructive attitude.
- Strong work ethic, initiative, and drive, you will have a bias for action and a comfort with data and insight analysis.
- Bonus to have multilingual skills (English, French, German). You’ll be a self-starter, adept at picking up new techniques and skills.

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