IT Support Administrator

**Job Description of**

**IT Support Administrator**

**Job in brief**

Are you an experienced, enthusiastic, highly challenging **IT Support Administrator **with work experience in an IT company, then you are the one we are looking for? This is an excellent opportunity for your growth with a leading construction company that has huge growth potential. Preference would be given to Saudi national or with transferrable iqama.

Serves a single point of contact for end users to provide support and maintenance within the organization's desktop computing environment. To ascertain recurring problem areas and report to the management to take timely corrective measures.

**Key Responsibilities**
- Provide a single point of contact to the Company for their IT related system issues to avoid multiple contact points, minimize system
- downtime, and increase user productivity, by ensuring fast turn and around time.
- Analyze reported problems and provide solution over the phone to the users' satisfaction enabling them to resume their work with minimum
- disruption.
- Follow-up unresolved problems, establish estimated downtime, and inform the users of the delay enabling them to reorganize their productive time.
- Monitor and maintain call statistics using the software tools available and inform the LM / Department head of the noticed trend of the business, propose changes required which will enable management to evaluate the situation and take corrective measures.
- Ensure escalation and other sectional procedures are maintained, and periodically inform management if the procedures need changes to cope with the changing business needs of the end users.
- Co-ordinate with other IT section, external system vendors and ensure Service level agreements are met which will assist the section to provide quality service to all the users.
- Conduct research on desktop products in support of PC procurement and development efforts.
- Write technical specifications for purchase of PCs, desktop hardware and related products.
- Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.
- Assess the need and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and all other PC components.
- Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers.
- Ensure that physical desktop connections (i.e., RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
- Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
- Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
- If necessary, liaise with third-party support and PC equipment vendors.

**Required Qualification / Experience / Skills**:

- Degree or Honor’s would be advantageous (12+3 or equivalent)
- Relevant certifications would be preferred.
- Minimum of 3 years’ experience in the IT industry as a customer support engineer dealing with WAN and LAN networks.
- Excellent technical knowledge of PC desktop hardware / internal components.
- Extensive Knowledge of Windows desktop environment (Windows 7, 2008 Server environment, Office 2010 / 2013), Microsoft Exchange, Active Directory, VPN / LAN connectivity and configuration.
- Experience in Desktop imaging and hosting.
- Hands-on hardware troubleshooting experience.
- Extensive equipment support experience.
- Working technical knowledge of current protocols, operating systems, and standards.
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Able to conduct research into PC issues and products as required.
- Effective interpersonal skills and relationship-building skills.
- Strong written and oral communication skills.
- Ability to present ideas in user-friendly language.
- Understanding of the organization’s goals and objectives.
- Analytical and problem-solving abilities, with keen attention to detail.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment and strong customer-service orientation.

**Job Location: Neom, Saudi Arabia**

**Type of Employment**:Permanent / Full time

**Salary**:SAR 6000 - 9000/month