Customer Service Representative

2 weeks ago

Jubail, Saudi Arabia Coperion Full time

**Coperion Middle East Co.**, **Ltd.,**founded in 2011 and based in Al Jubail, KSA, serves customers in the entire Gulf Region. We are part of Hillenbrand.

This service site focuses on all kinds of services for extrusion and compounding lines, bulk material handling equipment and feeders for the Kingdom of Saudi Arabia as well as the entire GCC area. The facility comes with a modern workshop providing repair services to customers in the Gulf Region and beyond.

We are now hiring:
**Customer Service Representative**

**Position Summary**:
**Responsabilities**:

- Upon receiving “Request for Quotes” from clients, initiate the internal process to clarify both technical and commercial requirements in aftersales.
- Prepare accurate and timely technical and commercial quotations, ensuring clear identification of the customer’s requested spare parts.
- Conduct research to identify opportunities for actively selling the full range of Coperion products, aiming to meet the company's sales targets.
- Contribute actively to achieving monthly sales targets in line with company objectives & guidelines.
- Analyze historical customer purchasing patterns and identify competitive threats, then develop strategic plans to enhance the company's market position.

**Skills Required**:

- Minimum 2 years’ experience in Machinery Sales with Excellent communication and interpersonal skills.
- Fluency in English (verbal and written). Proficiency in Arabic is preferred.
- Proven experience with extrusion systems, pneumatic conveying, and feeding systems within the petrochemical or compounding industries.
- Proficiency in MS Office Suite and a willingness to learn Coperion’s ERP and reporting systems.
- Demonstrated professionalism with a focus on delivering high-quality work efficiently
- Quick learner with the ability to grasp new concepts and technologies rapidly.
- Ability to set high performance standards and work proactively.
- Initiative-driven team player with a collaborative approach

Join our team and contribute to the growth of our business by providing exceptional customer service and driving the sales of our spare parts portfolio.

**Who we are**:
Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion’s divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.

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