International Care

2 weeks ago

Jeddah, Saudi Arabia Bupa Arabia Full time

To deliver the international healthcare partnership operations and support healthcare partner projects in order to drive company strategy in healthcare partnerships.

Service Recovery
- ensure quality healthcare service for our members
- Conduct Outbound calls to follow up cases with members
- Receive Inbound calls from members and resolve their requests
- Rework any case that is medically justified, in alignment with the policy, to build trust with our members
- Maintain and update a daily database and tracker of all related members and issues raised
- Follow up on open cases to ensure optimal members recovery, referrals, and issue resolution
- Coordinate with International healthcare services and TPAs to provide medical requirements for members

Operational Excellence and Case Management
- Engage local and international Inpatient members and manage cases end to end to ensure optimum members recovery and issue resolution
- Maintain and update a database for the treating doctors in local and international hospitals for service delivery review in relation to customer experience
- Update medical reports, hospital acceptances and rejections of patients once they have completed their medical journey
- Communicate with hospitals to obtain details of future medical appointments and remain updated with patient medical journey progress
- Connect with members following treatment completion and facilitate any required services locally.

International Healthcare Service Excellence
- Ensure necessary transportation requirements for members to reach their appointment destination
- Maintain record of the member travel requirements for future references
- Book any appointments for patients internationally and locally when requested by member
- Meet member requirements with regards to location, time and treating physician
- Ensure the member has the best possible quality of care and satisfaction with their arrangements

Projects Support
- Support the delivery of international healthcare projects by engaging members on relevant healthcare initiatives launched
- Conduct International Health & Wellbeing trends research and communications for analysis

**Skills**:

- Bachelor’s Degree MBBS
- International master degree in relevant areas is an advantage
- Certified Medical doctor is an advantage
- Clinical experience background
- Quality Management
- Service Delivery Skills
- Experience in Insurance Industry
- Experience in Case Management
- Experience Project Management
- Professional exposure in US/Europe/Canada preferred

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