Senior Application Operation Engineer

2 weeks ago

Riyadh, Saudi Arabia Giza Systems EG Full time

Act as the primary escalation point between L1 support and L3/Development teams.
- Collaborate with cross-functional teams and stakeholders to ensure seamless incident resolution.
- Maintain high standards of service delivery through proactive monitoring and issue management.
- Mentor less-experienced team members on specific areas within their technical authority.
- Understand and escalate scope changes per change control
process.
- Work with team members to resolve more complex or cross technology incidents.

**Personal Skills**:

- Strong communication skills
- Analytical thinking and problem-solving mindset
- Attention to detail in documentation and support processes
- Ability to mentor and transfer knowledge to junior staff
- Capability to manage and prioritize tasks effectively under pressure
- Team collaboration and cross-functional coordination

**Technical Skills**:

- Hands-on experience with monitoring tools: AppDynamics, New Relic, Zabbix, Nagios
- Experience in Linux and Windows server environments
- Familiarity with APIs and integrations: SOAP, REST
- Understanding of ITIL processes (Incident, Problem, and Change Management)
- Application health monitoring and performance optimization
- Coordinating deployments, patches, and hotfixes
- On-call support and handling high-priority issues during off-hours
- Creating and maintaining technical documentation: knowledge base articles, SOPs, runbooks
- Mentoring and assisting in technical skill development
- In-depth analysis and root cause identification for recurring issues
- Collaborating with vendors, developers, and L3 teams to resolve complex problems

**Job Details**:
Job Location

Riyadh, Saudi Arabia

Company Industry

IT Services

Company Type

Employer (Private Sector)

Job Role

Information Technology

Employment Type

Employee

Job Division

Managed Services

Career Level

Mid Career

Residence Location

Saudi Arabia

Nationality

Saudi Arabia

  • Senior Application Support Engineer

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CodeNinja Full time 120,000 - 180,000 per year

    About CodeNinjaAt CodeNinja Consulting, we are a global technology and talent solutions company partnering with enterprises worldwide to deliver digital transformation, IT governance, and end-to-end engineering excellence.With operations across Riyadh (KSA), Lahore (Pakistan), Austin (USA), and Santiago (Chile), we bring together world-class expertise, agile...

  • Senior Application Support Engineer

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CodeNinja Inc. Full time 90,000 - 120,000 per year

    About CodeNinjaAtCodeNinja Consulting, we are aglobal technology and talent solutions companypartnering with enterprises worldwide to deliver digital transformation, IT governance, and end-to-end engineering excellence.With operations acrossRiyadh (KSA),Lahore (Pakistan),Austin (USA), andSantiago (Chile), we bring together world-class expertise, agile teams,...

  • Senior Application Operation Engineer

    1 week ago

    Riyadh, Saudi Arabia Giza Systems EG Full time

    Monitor system performance and respond to incidents in a timely manner. - Perform root cause analysis for recurring issues and implement permanent fixes. - Collaborate with other IT teams to ensure seamless service delivery and issue resolution. - Maintain and update documentation for troubleshooting procedures and knowledge base articles. - Implement and...

  • Senior Applications Operations Engineer

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Giza Systems EG Full time

    Job DescriptionWork with team members to resolve more complex or cross-technology incidents.Resolve most technical incidents independently within technical area.Monitor, administer, and maintain Oracle Exadata and MongoDB database environments.Optimize database performance through tuning and resource management.Perform regular backup, recovery, and data...

  • Senior Application Developer

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia TKMiND Consultants Full time

    Job Title:Senior Applications Developer / Pega ProductsLocation:Riyadh, KSACOE:TelecomPosition OverviewWe are hiring a hands-on Senior Pega Developer to design, build, and run carrier-grade case management and order orchestration solutions on Pega Infinity (8.8–24.x) within a telecom operator OSS/BSS environment. The role blends solution design,...

  • Application Engineer

    7 days ago

    Riyadh, Saudi Arabia Arabic Computer Systems Full time

    Application Engineer About the Company: Arabic Computer Systems (ACS) is a leading IT solutions provider based in Riyadh. With a strong focus on innovation, we offer a wide range of cutting-edge technology solutions to clients across various industries. At ACS, we value teamwork, continuous learning, and professional growth. **Responsibilities**: -...

  • Senior Application Developer

    1 week ago

    Riyadh, Saudi Arabia BAE Systems Full time

    **(Saudi National Only)** **Grade: 05** **Location**: RIYADH **Advert closing**: 31/08/2025 **Job Purpose**: **Responsibilities** **Applications Development: - Lead activities for requirement gathering and system analysis with customers - Devising possible solutions to anticipated issues - Combine all elements of the program, researching and...

  • Manager - Business Applications Operations

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Qiddiya Investment Company Full time $90,000 - $120,000 per year

    Qiddiya Investment Company is seeking a strategic and results-driven Manager - Business Applications Operations to lead our business applications team. In this vital role, you will be responsible for overseeing the operational performance of business applications, ensuring they align with our goals and deliver value to the organization.Your leadership will...

  • Application Engineer

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Alkhorayef Industries Company Full time

    Description:To support customer and sales team by reviewing projects' specification and propose the right genset selectionreview SLD and conduct site visit to provide generator selectionGenerate Technical data sheets and calculation for technical submittalProvide commercial estimation based on the project specificationEngage with the principals and local...

  • Manager - SAP Application Operations

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Qiddiya Investment Company Full time

    Qiddiya Investment Company is seeking a dedicated and skilled professional to join our team as Manager - SAP Application Operations. In this vital role, you will be responsible for managing the operational integrity and performance of our SAP applications, ensuring they align with our strategic objectives while delivering high availability and reliability to...