Senior Application Operation Engineer

1 week ago


Riyadh, Saudi Arabia Giza Systems EG Full time

Monitor system performance and respond to incidents in a timely manner.
- Perform root cause analysis for recurring issues and implement permanent fixes.
- Collaborate with other IT teams to ensure seamless service delivery and issue resolution.
- Maintain and update documentation for troubleshooting procedures and knowledge base articles.
- Implement and follow IT service management (ITSM) processes and best practices.
- Participate in on-call rotations and provide after-hours support as needed.
- Develop and deliver training for first-level support staff.
- Contribute to continuous improvement initiatives to enhance service quality and efficiency.

**Personal Skills**:

- Strong communication and collaboration abilities.
- Ability to work in a fast-paced, agile environment.
- Great Time Management Skills.

**Technical Skills**:

- Ability to work independently and as part of a team.
- Strong organizational and multitasking skills.
- Customer-focused mindset.

**Job Details**:
Job Location

Riyadh, Saudi Arabia

Company Industry

IT Services

Company Type

Employer (Private Sector)

Job Role

Engineering

Job Division

EBS
Government Business Solutions LoB

Career Level

Mid Career



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