CRM Developer

3 days ago

Riyadh, Saudi Arabia Amco IT Systems Full time

**About the Role**:
This role will require collaboration with business stakeholders, presales teams, and technical staff across the full project lifecycle - from planning and development to deployment and support.

**Key Responsibilities**:

- Lead implementation and customization of **Microsoft Dynamics 365 CRM** (Sales, Customer Service, Marketing, and Field Service modules).
- Develop and maintain custom CRM components: entities, workflows, plug-ins, custom actions, JavaScript, and REST APIs.
- Integrate CRM with external systems including **banking**, **billing**, and **fintech platforms**.
- Create and manage **IVRs and Iframes** as custom interfaces within Dynamics CRM.
- Design and implement RESTful APIs using **.NET Core** to support external integrations.
- Use **Power Platform tools** such as Power Apps, Power Automate, and Power BI for building custom business solutions.
- Perform data migrations using **SSIS**, **KingswaySoft**, and other tools.
- Lead troubleshooting, debugging, and user support for CRM-related issues.
- Create detailed documentation including **FDDs**, **TDDs**, user/admin manuals, and technical guidelines.
- Deliver training sessions to users and support post-deployment adoption and sign-off.

**Technical Skills Required**:

- **CRM Platforms**: Microsoft Dynamics 365 (Online & On-Premise), Unified Service Desk.
- **Power Platform**: Power Apps, Power Automate, Power BI, Power Query.
- **Development Tools & Languages**:

- C#,.NET Core, ASP.NET MVC, ADO.NET, WCF
- JavaScript, HTML5, CSS3, jQuery, Ajax
- SQL Server, SSRS, PDFSharp
- **Integration Tools**: KingswaySoft, Twilio, ClickDimensions, XRMToolBox.
- **Testing Tools**: FakeXRM for unit testing.
- **Project & DevOps Tools**: Azure DevOps, Visual Studio, Microsoft Visio.

**Certifications (preferred)**:

- **PL-200**: Microsoft Power Platform Functional Consultant
- **MB-210**: Microsoft Dynamics 365 Sales Functional Consultant

**Professional Qualities**:

- Strong problem-solving, analytical, and debugging skills.
- Excellent verbal and written communication.
- Self-motivated with a passion for learning and implementing new technologies.
- Team-oriented, with strong collaboration and knowledge-sharing habits.
- Capable of working under pressure and managing multiple tasks simultaneously.

Ability to commute/relocate:

- Riyadh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of hands-on experience do you have working with Microsoft Dynamics 365 CRM (Online and/or On-Premise)?
- Which modules have you worked with? (e.g., Sales, Customer Service, Marketing, Field Service)
- Have you created custom actions or extended CRM using.NET Core REST APIs?
- Have you integrated Dynamics 365 with external systems (e.g., banking, billing, or ERP platforms)?
- What tools did you use for data migration and system integration (e.g., SSIS, KingswaySoft)?
- How comfortable are you with Power Apps, Power Automate, and Power BI?
- What tools have you used for reporting in Dynamics 365?
- Have you deployed solutions across DEV, UAT, and Production environments?

**Education**:

- Bachelor's (preferred)

License/Certification:

- Microsoft certifications such as PL-200 or MB-210? (required)

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