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Room Division Manager

2 weeks ago


Riyadh, Saudi Arabia Enala hotels and resorts Full time

**الوصف الوظيفي: مدير قسم الغرف الفندقية Room Division Manager** الإشراف على العمليات اليومية، وإدارة الموظفين، والمسؤولية المالية، وضمان تجربة ممتازة للنزلاء. تتضمن المهام الرئيسية وتدريب الموظفين، وتحديد الميزانيات والتكاليف، وتحسين الإشغال والإيرادات، والتعامل مع شكاوى العملاء، وتطبيق سياسات الفندق. **المهام والمسؤوليات الرئيسية** - **الإشراف العام**: إدارة ومراقبة العمليات اليومية لقسم الغرف، مثل مكتب الاستقبال والتدبير الفندقي وخدمة الغرف لضمان سير العمل بسلاسة. **· إدارة المكتب الأمامي** قيادة وإدارة فريق مكتب الاستقبال، وموظفي خدمات الضيوف، وضمان العمليات السلسة، وعمليات تسجيل وصول ومغادرة الضيوف الفعالة، وتقديم خدمة استثنائية. **· إدارة الحجز** الإشراف على قسم الحجز، وضمان التعامل الدقيق والفعال مع حجوزات الغرف، وحجوزات المجموعات، واستفسارات الضيوف، وتحسين إيرادات الغرف ومستويات الإشغال. **· تحسين خدمات الضيوف** تطوير وتنفيذ مبادرات ومع