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Solutions Engineer

3 weeks ago

Riyadh, Saudi Arabia NetApp Full time

Long Description

**Job Summary**:
As a Solutions Engineer in NetApp's Sales function, you are responsible for providing pre-sales and post-sales support for selling NetApp's Products and Professional Services to existing and potential customers. You will utilize your excellent technical and relationship building skills in working with vendors, partners and sales to ensure that optimum systems solutions are provided to customers.

The essential responsibilities of the Systems Engineers are to work directly with customers in pre-sales and post sales situations, and to work effectively across functions with other NetApp employees in Sales, Marketing, Customer Service and Development areas. Specific responsibilities include:
Identify customer needs and requirements.

Define all of the elements of a customer's technical computing environment.

Answer customer questions.

Provide technical support to current customer and 'try-and-buy' test projects.

Define customer acceptance criteria for 'try-and-buy' evaluation projects.

Pick up and deliver NetApp evaluation test system to customer site.

Work with Sales to respond to RFP's.

Attend customer calls with the Sales Representative.

Provide technical consultation and disseminate product information to the sales team.

Specialized knowledge in breadth or depth in the following areas:
Network Architecture and Data Center Visualization

Storage Networking and Data Management

Storage Solutions for Video Surveillance and Bigdata/Analytics

Hyperconverged and Software Defined Storage Solutions

Hypervisors Knowledge (VMWare, Microsoft, KVM )

Understands both traditional IT infrastructures, as well as public cloud services (AWS/Azure)

SaaS model sales, selling infrastructure as a service

Significant knowledge about NetApp competitive landscape

**Responsibility**:
Is responsible for a specific geographical install base and medium to large accounts.

May have own account responsibility or work on a team.

**Interaction**:
This individual effectively works with senior internal personnel within the function, some employees in other functions that support the sales effort, and has direct customer contact.

Little management direction is provided on day to day work; general instructions are given on new assignments; as well as review of activities and priorities.

**Education**:
8 to 12 years of experience is preferred.

A Bachelor of Arts or Sciences Degree in Engineering, Computer Science; or equivalent is required.

Experience which demonstrates a strong level of expertise in technical specifications required to sell NetApp products and services is required.

**Nice to have skills**:

- Network Architecture and Data Center Visualization
- Understanding of Video Surveillance Solutions and Ecosystem
- Bigdata/Analytics and Artificial Intelligence
- Good Knowledge in Containers and Kubernetes
- Basic DB and Application Background
- Basic SAP Knowledge and Skills
- Knowledge and understanding of public cloud services (AWS/Azure/GCP)