Director - Delivery Management

Qiddiya is developing one of the **most advanced digital ecosystems in the Kingdom**, delivering exceptional guest experiences across **Leisure & Entertainment, Sports & Recreation, Arts & Culture, Visitor Experience & Destination Management, and E-Sports & Gaming**.

The **Head of Delivery Management** is responsible for **end-to-end program execution, delivery excellence, and vendor orchestration** across all initiatives under the Digital & Customer Engagement (D&CE) organization.

This role ensures Qiddiya’s digital roadmap — spanning **Web, Mobile, CRM, MarTech, Loyalty, Data, AI, and Platform** — is delivered **on time, within budget, and to the highest standards of quality and governance**. The role leads a hybrid delivery model that combines internal capability with a network of System Integrators (SIs) and strategic partners, ensuring all programs move in lockstep with Qiddiya’s digital vision and operational objectives.

The Head of Delivery Management is the **single point of accountability for delivery outcomes**, ensuring integration, governance, and execution excellence across all sectors and vendors.

**Key Responsibilities**:

- Own **end-to-end accountability** for delivery execution across all Digital & CE domains (Web, Mobile, CRM, MarTech, Loyalty, Data, AI, Platform).
- Ensure **cross-sector orchestration** — delivering one integrated digital program supporting Qiddiya’s core sectors.
- Translate business and product strategies into executable **delivery roadmaps, milestones, and measurable outcomes**.
- Maintain a **disciplined operational cadence** — including weekly progress reviews, fortnightly program assessments, and monthly governance reporting.
- Drive proactive issue resolution, dependency management, and course correction to maintain delivery predictability.
- Lead and mentor a team of **Delivery Directors, Program Managers, and Delivery Leads**, ensuring consistent delivery excellence across all programs.
- Build a **high-performance, delivery-focused culture** that emphasizes accountability, agility, and problem-solving.
- Strengthen internal delivery maturity by developing technical and leadership capability within Qiddiya Digital.
- Define **career pathways, KPIs, and competencies** for all delivery management roles.
- Represent the Delivery Management function within the **Digital leadership team**, ensuring alignment across Product, Architecture, and Technology.
- Lead the **orchestration and performance management of all System Integrators (SIs) and key technology vendors**, ensuring adherence to Qiddiya’s delivery standards and governance.
- Operate within an **SI-led delivery model**, where the majority of program execution is performed by vendors under Qiddiya’s direction and oversight.
- Ensure **clear contractual accountability, resource visibility, and delivery ownership** between internal teams and vendors.
- Oversee **vendor onboarding, resource planning, change control, and milestone tracking** to ensure continuous delivery momentum.
- Lead **vendor performance reviews** and enforce structured **delivery scorecards** covering scope adherence, risk management, and SLA compliance.
- Collaborate with **Procurement and Finance** to align vendor contracts with delivery milestones, payment schedules, and quality metrics.
- Manage **vendor escalation and corrective action plans** to resolve performance or dependency issues swiftly.
- Build and maintain a **vendor performance dashboard** that provides leadership with real-time visibility of partner contribution, health, and risks.

**Requirements**:

- Minimum **10+ years** in digital delivery, transformation, or enterprise program management.
- At least **6 years in senior leadership roles** overseeing **multi-vendor, SI-led digital delivery models**.
- Proven success delivering **large-scale digital ecosystems** across web, mobile, CRM, MarTech, and platform domains.
- Demonstrated experience **building strong alignment with Product Management** functions and converting strategy into executable plans.
- Strong technical fluency and understanding of **cloud-native, API-first, and DevSecOps environments**.
- Prior experience in **leisure, entertainment, hospitality, or customer experience-driven industries** is preferred.

**Benefits**

Offering a comprehensive compensation and benefits package.