Community Operations Lead

**Who We Are - AstroLabs, the Gulf’s Leading Business Expansion Platform**

At AstroLabs, we specialize in facilitating high-growth companies' entry into the Saudi and UAE markets. We offer comprehensive growth services including business setup, coworking spaces, and recruitment, alongside programs developed with government and leading private sector partners to strengthen key regional sectors.

As the market leader (we’ve recently celebrated expanding 850+ companies to the UAE and 600+ companies to KSA), we are on a journey to digitize and elevate the business expansion experience - and we’d like you to be a part of that journey.

Our culture is fast, supportive, outcome-oriented, and driven by curiosity.

**Who you are**

You are an execution-focused operator with a service mindset. You thrive in dynamic environments, take pride in maintaining world-class physical spaces, and are energized by the opportunity to make a lasting impression on every visitor and member who walks through our doors. You’re a systems thinker who sees the details others miss — while always keeping the bigger picture in mind. You understand that community-building is not just about events and smiles, but about operational excellence and consistency.

As the **Community Operations Lead**, you’ll be the heartbeat of our KSA coworking space. You’ll be the first face people see, the go-to person when things go wrong, and the one quietly making sure everything runs smoothly behind the scenes.

**Your Responsibilities**

**Front of House & Customer Experience**
- Own reception operations — greet and support all members, guests, and leads with warmth and professionalism
- Provide office tours and contribute to new business by capturing and logging walk-in leads in the CRM
- Support AstroLabs team members with basic admin and coordination tasks
- Deliver a consistently exceptional customer experience — every single time

**Space Operations**
- Keep the space fully operational and impeccably presented at all times
- Manage maintenance, cleaning, tech support, and vendor relationships
- Conduct regular space audits and maintain a concern log to ensure timely resolution
- Track inventory, place supply orders, and coordinate deliveries
- Ensure compliance with all government, safety, and hygiene regulations
- Manage cleaning staff and support teams to uphold cleanliness standards

**Community Operations**
- Onboard new members, granting access, sharing guidelines, and ensuring smooth integration
- Track usage data and generate insights to support space optimization and service delivery
- Assist in planning and executing member events and community initiatives
- Provide light tech and systems support to members as needed

**Your Technical Skills**
- Proficient in CRM systems, Google Workspace, and modern productivity tools
- Strong written and verbal communication skills in English; Arabic is a plus
- Comfortable with data tracking, reporting, and light analysis
- Organized, structured, and capable of multitasking without dropping the ball

**Your Key Qualifications**
- 4-7 years of relevant experience in customer-facing operational roles (coworking, hospitality, business centers, or serviced offices preferred)
- Track record of managing physical spaces, front-of-house operations, or workplace experience
- Highly independent — thrives without micromanagement
- Detail-oriented, service-obsessed, and a natural problem solver
- Comfortable in a fast-moving, high-accountability environment
- Familiarity with the Gulf region is preferred but not required
- Able to represent the AstroLabs brand with professionalism and warmth

**Ready to run the space like it’s your own?