Director, Clinical Services

Assures that high quality clinical care is provided by appropriately trained staff and licensed practitioners. Ensures operational integration of clinical functions to achieve program success, high consumer satisfaction, excellent care and safe operations.

**Essential Responsibilities and Duties**:
1.Oversees care delivery and coordinate the activities of a multi-disciplinary team ensuring optimal patient care outcomes are achieved, with the available resources while complying with requirements of the Organization’s vision.

2.Critically monitors the development of policies and procedures to ensure they remain relevant to the needs of the facility and patient population and are congruent with professional literature and current best practice.

3.Ensures clinical services managers understand and comply with cost control initiatives such as supply management, length of stay and labour costs while providing support and education to new or interim department managers.

4.Demonstrates creative and innovative leadership in line with corporate responsibility principles.

5.Demonstrates a willingness to work positively within a team to achieve team goals and excellence in care/service delivery.

6.Promotes and encourage the professional development of all clinical staff through transformational leadership.

7.Enables all staff to develop and maintain healthy working relationships with a wide range of individuals and groups, both internally and externally.

8.Actively implements recognition and reward measures for desirable behaviours/ excellent performance to build and maintain a sustainable positive culture.

9.Participates as a key member of the executive team in developing all strategic and operational plans, and when appropriate, encourage the involvement of clinical services managers.

10.Maintains cost effective and clinically appropriate staffing for all areas within Clinical Services.

11.Plans and maintain Hospital and departmental budgets ensuring budgetary requirements are met in consultation with other executive team members.

12.Ensures staff skill and competence levels are continually reviewed and developed to meet the immediate and future needs of the organization through a comprehensive and needs focused education plan.

13.Works with department managers to establish appropriate clinical skill mix, monitors variances and rectify skill mix deficits and gaps.

14.Aligns all services and resources to be patient focus and promote patient advocacy throughout the Clinical Services.

15.Develops a succession plan for key positions throughout the organization.

16.Monitors and understand staff satisfaction drivers and actively implements and promotes initiatives which prevent the loss of quality staff.

17.Manages complaints in a timely and sensitive manner in line with the Hospital’s policy and process.

18.Manages and maintains systems to improve customer service across the organization and deliver best practice health care.

19.Maintains an awareness of customer feedback and utilize this information to evaluate and improve clinical services.

20.Maintains own Continuous Professional Development Portfolio.

21.Demonstrates a commitment to the profession through memberships to appropriate professional organizations and special interest groups.

22.Liaises closely with the Executive team on relevant issues relating to the provision of Clinical Services.

23.Empowers staff to be involved in decision making and implementation of corporate responsibility measures within the department and Organization.

24.Ensures the facilities strategic direction, goals, planned changes and outcomes are effectively communicated to all levels of the organization and that relevant staff are engaged immediately.

25.Participates in designated meetings, committees and feedback information to represent the Clinical Services.

26.Ensures all employees across the organization are abreast of changes and the future direction of the Organization. Provides a positive and consultative approach towards managing change.

27.Continually examines opportunities for continuous improvement and develops and maintains a culture of change in line with best practice.

28.Demonstrates a no blame culture in managing clinical incidences. Supports a culture of Continuous Performance Improvement.

29.Participates in self and other’s education, training and development as applicable.

30.Follows all Hospital related policies and procedures.

**Education**:
PhD, Master’s or Bachelor’s Degree in Healthcare discipline, Hospital/Health Care Administration, Business Administration or any other related fields is required.

**Experience Required**:
Nine (9) years of related experience including four (4) years in a managerial position with PhD, twelve (12) years of similar qualifications with Masters Degree, or fourteen (14) years of similar qualifications with Bachelor’s degree is required.

**Other Requirements(Certificates)**:
N/A.