IT Service Delivery Specialist
1 week ago
The Role
- Responsible for 1st level IT support according to corporate standard IT policies and procedures.
- Follow up on all the company custody, fixed assets (laptops, PCs, and servers) for new staff, resigned staff, temporary custody, and any custody transfer.
- Implement, maintain, and adhere to corporate information security policies.
- Perform account creation/update activities (Mail, AD, Voice, etc.).
- Receive and handle service desk tickets acting as level 1 support for all IT services and solutions used; desktop components; hardware, software, business solutions, etc.
- Perform all desktop support functions including but not limited to OS support, laptop hardware troubleshooting, printing support, and voice system support.
- Ensure the implementation of desktop policies and controls.
- Support all desktop hardware (PCs, laptops, printers, voice, etc.) and report faulty equipment within the company to senior service delivery staff.
- Adhere to SLAs (Service Level Agreements) defined for all types of IT services within scope.
- Share knowledge with the team regarding the resolution of unknown issues.
- Understand and implement IT processes.
- Provide feedback contributing to process improvement.
- Contribute to the knowledge base by adding new technical problems/errors and how to resolve them.
**Personal Skills**
- Good interpersonal skills.
- Good problem-solving techniques.
- Ownership and self-motivation.
**Technical Skills**
- Operating systems (Windows 10, Windows Server).
- ITIL Foundation.
- Basic network knowledge.
- Basic hardware support.
**Education**
- B.Sc. of Engineering, Information Technology or equivalent.
Requirements About the company Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.
-
Managed Services Client Delivery Specialist
2 days ago
الرياض, Saudi Arabia NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...
-
Senior Service Delivery Manager
1 week ago
الرياض, Saudi Arabia invenioLSI Full time**About invenioLSI** The largest independent global SAP solutions provider serving the public sector as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can run at the speed of today’s business. We know how to navigate the extraordinary...
-
Senior Service Delivery Manager
1 week ago
الرياض, Saudi Arabia invenioLSI Full time**Description**: **About invenioLSI** The largest independent global SAP solutions provider serving the public sector as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can run at the speed of today’s business. We know how to navigate...
-
Service Delivery Manager
2 days ago
الرياض, Saudi Arabia NUCORP Full time**Key Responsibilities**: - Manage the delivery of offshoring consulting services, ensuring alignment with client objectives and agreed timelines. - Build and maintain strong relationships with clients, acting as the primary point of contact for all project-related matters. - Oversee the implementation of offshoring solutions, including resource management,...
-
Onboarding and Service Delivery Manager
1 week ago
الرياض, Saudi Arabia Help AG Full timeHelp AG is looking for an experienced and talented Onboarding and Service Delivery Manager who provides governance, direction & assurance to customers and Help AG with respect to transition, onboarding of customers and delivery of Managed Security Services (MSS) and the associated deliverables, ensuring delivery to the appropriate standard and quality. The...
-
Service Delivery Manager
1 week ago
الرياض, Saudi Arabia Oivan Group Oy Full time**What We Need**: **What You'll Do**: **Responsibilities**: - Ensure the effective delivery of services to our client, meeting quality and timing expectations. - Manage project budgets, keeping resources aligned with financial goals. - Oversee billing processes, coordinating with finance to prepare and track client invoices. - Build and maintain positive,...
-
SAP Associate Service Delivery Manager
1 week ago
الرياض, Saudi Arabia invenioLSI Full time**Description**: **About invenioLSI** **Associate Service Delivery Manager** **Technical/Functional Skills** - Responsible for planning, tracking and reporting on the contracts assigned - Ensure all contract related documentation is created and maintained as per organizational Service Delivery Management standards - Understand organizational Quality...
-
الرياض, Saudi Arabia Nutanix Full time**Hungry, Humble, Honest, with Heart.** **The Opportunity** We are seeking an experienced Services Delivery Leader (SDL) to join our Professional Services team for Emerging Markets, based in Riyadh. The SDL will lead a team of Delivery Consultants, Architects, TAM and Residents aligned to the Sales Territory. The person will be responsible for the delivery...
-
I2 Service Management Specialist
3 days ago
الرياض, Saudi Arabia Reactive Talents Full time**I2 Service Management Specialist** **Location**: Riyadh - On Site **Type**: Full-Time **Experience Level**: Senior **About the Role**: We are seeking an experienced **I2 Service Management Specialist** to join our team on a contract basis. The specialist will be responsible for developing and managing services that handle data downloads and transfers,...
-
Delivery Courier
1 week ago
الرياض, Saudi Arabia Mrsool Full time**Who Are We❓**: Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery...