Level 2 Support Engineer

2 days ago

Riyadh, Saudi Arabia DXC Technology Full time

**We are currently looking for**:
**Level 2 Support Engineer - Custom Applications**

Job location: onsite in Riyadh**

**Job Summary**:
The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.

**Key Responsibilities**
- Issue Investigation & Resolution
- Reproduce issues in test/staging environments to identify bugs or misconfigurations.
- Conduct detailed log analysis, SQL/database checks, and API validation.
- Incident Management
- Classify and prioritize incidents based on severity and business impact.
- Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
- Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
- User Support & Communication
- Communicate with business users or clients to gather additional information when needed.
- Provide workarounds or solutions while permanent fixes are being developed.
- Maintain knowledge base and support documentation.
- Technical Tasks
- Prepare scripts or SQL queries to validate data or resolve issues.
- Perform basic configuration changes or updates in non-production environments.
- Conduct release verification and smoke testing after deployments.
- Continuous Improvement
- Analyze recurring issues to suggest long-term fixes or enhancements.

Technical Skills:

- Strong understanding of various technologies (Java,.net and visual basic)
- Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.
- Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.

Soft Skills:

- Strong analytical and problem-solving skills.
- Excellent communication and documentation abilities.
- Ability to work independently and under pressure.
- Code/CI: Git, Jenkins, GitHub Actions

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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