Product & Application Specialist - Hematology &

**About Zahrawi Group**:
Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

**job Brief**: The incumbent will be accountable to promote products and services to customers, discover and pursue new sales prospects, negotiate contracts, and maintain customer satisfaction with the aim of maximizing profits.**ACCOUNTABILITIES**

**Policies & Procedures**:

- Adhere to all Zahrawi Policies & Procedures as applicable.

**Market Knowledge**:

- Conduct market research to identify new potential customers.
- Analyze market trends to identify new products in the market and understanding their advantages and disadvantages.
- Identify product improvements and new products to evaluate their position in the industry.
- Plan and assist with new product releases and events.
- Maintain technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

**Business Development**:

- Establish contact with new customers to inform them of our products and brands, understanding their need and customizing the offer.
- Provide potential customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.
- Follow up with the new customers after the demo session to negotiate contracts and packages.
- Ensure all details of the contract are compliant with our rules & regulations.

**Marketing**:

- Coordinate with the Marketing Department for any new materials that need to be done.

**Sales**:

- Maintain relationships with existing customers by providing them with support, information, and guidance.
- Recommend new products to existing customers as per their need and providing them with support, information, and guidance to ensure a great relationship with them.
- Provide existing customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.
- Assist the customers in answering all product-related questions in a professional and timely manner.
- Recommend new service improvements to further build on the relationship.
- Advise helpful new product recommendations and suggestions to customers to increase revenue.
- Negotiate contracts and packages with existing customers.
- Maintain quality service by establishing and enforcing Zahrawi standards.
- Contribute to the team effort by achieving the annual target set by the management and assisting the team when needed.

**Data Track**:

- Prepare reports by collecting, analyzing, and summarizing information and maintaining accurate records of all products sold.

**Orders**:

- Place orders to the concerned purchase coordinator.

**Invoicing**:

- Coordinate with the Finance Department to ensure proper invoicing of the products and following up with them with regards to the collection/payment.

**Delivery**:

- Follow up with the Procurement & Logistics team with regards to sending them the products and ensuring that it reaches them on time.
- Coordinate with the warehouse for the timely deliveries.

**Application**:

- Trouble shooting of the instruments.
- Introduction and Demo of new Products to the End Users
- Technical Data - Matching and Filling the Project Specification sheets and Requirements.
- Preparing and suggesting the consumables lists by studying the need of each customers to promote reagents and consumables sales.
- Attend customer calls regarding supply and inform sales team.
- Coordinating conferences and materials.
- Conducting workshops and giving Application trainings.
- Completing validation process of every product in HBU.

**Sales Support**:

- Support the Sales Team for Handling Projects in Terms of Specifications and Technical comparison discussion with the End Users.
- Coordinate with Service engineers for the Installation, PMs, and rectifications.
- Coordinate with the sales team to know more about competition and provide argumentation in a scientific way.
- Assist sales teams during technical discussions.
- Prepare training certificates for customer training attendees.
- When a new technical information is received from the principal company, transfer of this information internally to all concerned persons especially when there is a new version of software or incompatibility between instruments or any other relevant information.

**Service Team Coordination**:

- Coordinate with Service engineers for the Installation, PMs, and rectifications and plan trainings accordingly.**Communication with principal companies**:

- Communicate with principals on technical information.
- Communicate with principals on any queries of the customer which cannot be resolved from our end.
- Keep update with latest tr