Applications Support

4 days ago

جدة, Saudi Arabia Bupa Arabia Full time

**1- **Application Management:

- Configure Business Applications as per the best practices.
- Research and recommend best vertical solutions, ISV solutions, components fit for business requirements.
- Maintain and update Business Application related documents like Configuration Document, Release Notes, Change Scripts, Application Architectures, User Guides, etc.

**2-**Application Support:

- Manage all levels of support requests in Service Desk
- Manage streamlining of end user requests to CRs/PIDs
- Coordinate with internal departments and end users to ensure that users are trained properly on the system fucntions.
- Prepare CRM training materials and keep it up to date and enhance training materials with modern technologies and methods. Also make sure that training materials are published on secure channels and accessible to end users.
- Manage CRM knowledge base and ensure updates whenever there is change and accessible to end users and departments.

**3- **Business Analysis & Documentation:

- Analyze and recommend innovative customizations and solutions to meet user requirements.
- Analyze cross functional implications and suggest best ideal solutions to user requirements
- Identify and prioritize system activities through cross functional coordination
- Identify and develop business cases for initiatives which reduce cost, improve service or otherwise improve profitability
- Map business processes and change management controls

**4-**Project Management:

- Plan and execute plans by meeting operational and business standards and adhering to international best practices
- Monitor the effectiveness and efficiency of existing processes for the IT programs and projects
- Support and recommend innovations, enhancements, corrective actions for IT projects.
- Ensure the delivery of requirements to complete projects successfully and meet project deliverables, utilization expectations, customers experience, and quality of service
- Ensure that IT programs and project risks are identified, analyzed, mitigated and escalated, and handled as appropriate for the business requirements
- Implement methodologies, approaches, standard templates, documentation, status updated, and data to support programs.
- Conduct program and project update meetings and reviews with management, department heads, leads, and team members

**Skills**:

- Strong Microsoft Dynamics CRM functional and technical background
- Experience in Dynamics CRM implementation and SDLC, customization, configuration, IFD, deployment, plug-ins, workflow, Organization and Custom WS development, etc.
- Experience in.NET framework 4.5 or above development including AJAX, JQuery, Node.js,.Net Core, MVC, Angular.js, Web API, Design Patterns, etc.
- Experience and proficiency in SQL (latest versions) including writing T-SQL queries, SQL Server Agent, stored procedures, triggers, SSRS and SSIS.
- Ability to manage multiple complex projects and project management methodologies

**Education**:
Bachelor’s Degree in Compuuter Science or Software Engirenring or IT and related majors

  • Sticker Applicator/installer

    1 week ago

    جدة, Saudi Arabia Yalla Wrap It Building maintenance LLC Full time

    **About Yalla Wrap It**: Yalla Wrap It is a premier provider of high-quality vinyl wrapping services, specializing in home renovation solutions. We transform kitchen cabinets, countertops, doors, walls, and furniture with precision-applied vinyl wraps that give homes a fresh, stylish look. Join our team and help us make spaces come to...

  • Merchandise Operations

    2 weeks ago

    جدة, Saudi Arabia Nahdi Full time

    Responsible for the complete life cycle of newmodified IT systems from analyzing existing processes and gathering requirements to implementing systems testing and providing training He is also Responsible for managing the lifecycle of all problems Identifing the root cause of a problem preventing Incidents from happening and minimizing the impact of...

  • IT Support Specialist

    2 weeks ago

    جدة, Saudi Arabia Med Market Agency Full time

    **Job Summary**: **Key Responsibilities**: - **Server Management**: Maintain, update, and troubleshoot servers, ensuring high availability and security. - **Cybersecurity**: Implement and manage security protocols, firewalls, antivirus solutions, and intrusion detection/prevention systems. - **MDM (Mobile Device Management)**: Configure and monitor MDM...

  • Technical Support Engineer

    1 week ago

    جدة, Saudi Arabia Danfoss Full time

    Requisition ID: 40069- Job Location(s): Jeddah, SAJoin an inclusive and dynamic work environment at Danfoss, where we celebrate diversity and value the unique perspectives each team member brings. We are currently seeking a Technical Support Engineer to contribute to our diversity team's initiatives. If you're passionate about air conditioning unit design,...

  • Senior Engineer

    1 week ago

    جدة, Saudi Arabia Microland Full time

    **Required Skills**: Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications **Education Qualification**: Diploma **Certification Mandatory / Desirable**: Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 2. Ability to comprehend end users from International locations over the phone 3. Recording,...

  • Project Management Coordinator

    6 days ago

    جدة, Saudi Arabia Ipsos Full time

    Support the qualitative team in executing all field operations, including but not limited to: - Facilitate recruitment with suppliers - Get price quotations - Prepare screener questionnaires - Retrieve respondent profiles - Check screener/respondent quality against criteria - Support with recruitment when needed - Coordinate fieldwork with supplier teams,...

  • Senior Administrator

    1 week ago

    جدة, Saudi Arabia Microland Full time

    **Required Skills**: Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing **Education Qualification**: Any Graduate (Engineering / Science) 2. Ability to comprehend end users from international locations...

  • Technical Customer Service

    4 days ago

    جدة, Saudi Arabia Solenis Full time

    Responsible for supporting the I&L and Water Solution Applications - Equipment Installation and maintenance / services (PM and Call Outs) - I&L & Laundry Equipment's Trouble Shooting - Responsible for TASKI Service Specially Ride on Machines - Technical Reports - New Laundry & water treatment Setups - Reporting

  • Product Specialist

    6 days ago

    جدة, Saudi Arabia Zahrawi Medical Full time

    **About Zahrawi Group**: Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries. **job Brief**: The incumbent will be accountable to promote products...

  • Senior Account Manager

    1 week ago

    جدة, Saudi Arabia Penta Global Full time

    Follow GBT & Penta-Global strategy guidelines and objectives. - Market business development and development of pipelines. - Market penetration and lead generation. - Revenue generation through successful sales target achievement. - Partnership network retention, development and management to generate leads through channel partners. - Support developing our...