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Key Account Manager

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الرياض, Saudi Arabia Shipa Full time

Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery’s technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.

**Requirements**:
You’ll map out Shipa Delivery’s business growth strategy - and make it happen. You will have the ability to work closely with Shipa Delivery team members to generate an expanded customer base and, through one-on-one communication with existing clients, help shape a streamlined operation.

You must be great at networking and have a knack for presenting and public speaking.

Your Responsibilities:

- Develop valuable business relationships with major clients to help them meet their last-mile delivery needs.
- Acquire a thorough understanding of client’s needs and preferences to help streamline the operation.
- Expand relationships with existing clients by continuously proposing solutions that satisfy their objectives.
- Ensure that products and services are delivered to customers accurately and on time.
- Analyze customers performance to drive their growth and production
- Serve as the link of communication between significant clients and internal teams.
- Quickly resolve issues and problems faced by clients and deal with complaints.
- Play an integral part in generating new sales into long-lasting relationships.
- Recommend solutions based on clients’ needs by using industry knowledge.
- Organize workshops for clients to update them on the latest developments in the sector, including changes to local regulations.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using accurate account metrics.
- Constantly create revenue-generating channels from Cross-Selling and Upselling streams
- Introduce and manage projects designed to cater to the needs of new clients.

**Qualifications**
- Bachelor’s Degree in business or any related field.
- 3+ years of sales or account management experience (preferably from e-commerce and e-fulfillment).
- Knowledge and experience in CRM systems is a must.

**Proficiencies**
- Be articulate and accustomed to dealing with clients on a one-to-one basis
- Be adept at problem-solving
- Proficiency in MS Office and CRM software
- Have in-depth experience in Customer Relationship Management
- Have a good grasp of MS Excel and data analysis.
- Strong Work ethic and Customer Centric mindset.
- Excellent Communication and Presentation skills.