Key Account Manager
5 days ago
Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery’s technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.
**Requirements**:
You’ll map out Shipa Delivery’s business growth strategy - and make it happen. You will have the ability to work closely with Shipa Delivery team members to generate an expanded customer base and, through one-on-one communication with existing clients, help shape a streamlined operation.
You must be great at networking and have a knack for presenting and public speaking.
Your Responsibilities:
- Develop valuable business relationships with major clients to help them meet their last-mile delivery needs.
- Acquire a thorough understanding of client’s needs and preferences to help streamline the operation.
- Expand relationships with existing clients by continuously proposing solutions that satisfy their objectives.
- Ensure that products and services are delivered to customers accurately and on time.
- Analyze customers performance to drive their growth and production
- Serve as the link of communication between significant clients and internal teams.
- Quickly resolve issues and problems faced by clients and deal with complaints.
- Play an integral part in generating new sales into long-lasting relationships.
- Recommend solutions based on clients’ needs by using industry knowledge.
- Organize workshops for clients to update them on the latest developments in the sector, including changes to local regulations.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using accurate account metrics.
- Constantly create revenue-generating channels from Cross-Selling and Upselling streams
- Introduce and manage projects designed to cater to the needs of new clients.
**Qualifications**
- Bachelor’s Degree in business or any related field.
- 3+ years of sales or account management experience (preferably from e-commerce and e-fulfillment).
- Knowledge and experience in CRM systems is a must.
**Proficiencies**
- Be articulate and accustomed to dealing with clients on a one-to-one basis
- Be adept at problem-solving
- Proficiency in MS Office and CRM software
- Have in-depth experience in Customer Relationship Management
- Have a good grasp of MS Excel and data analysis.
- Strong Work ethic and Customer Centric mindset.
- Excellent Communication and Presentation skills.
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