Event Sales Executives

About us The only Resort in Riyadh City Characterized by the architectural grandeur, The InterContinental Durrat Al Riyadh Resort & Spa is cradled within the distinguished neighborhood of Banban, Riyadh. This unique property resides on 154,000 sqm of a lush green oasis enhanced by eco-friendly water features. Whether travelling for business or leisure, guests will enjoy from a wide array of culinary venues to an extensive range of recreational facilities including SPA, Indoor & Outdoor pools. Equipped with 162 remarkable abodes, including 121 extensive guestrooms, 31 luxurious suites and 10 stately private villas each with an outdoor swimming pool. Elegantly designed by beautifully weaving the opulence of the Arabian heritage, the resort offers guests a retreat that is a cut above the rest. Bring the warmth of Royals to your wedding day or host a successful meeting or a conference at any of our event venues; timeless and fit for any occasion. Add a touch of glamour and style to your experience as you choose between the Grand Durrat Hall, eight meeting rooms or stunning outdoor spaces, perfect for soirees, corporate meetings and exhibitions. Our dedicated team of professional and engaging event specialists will orchestrate every detail to perfection. To complete the experience, The InterContinental Durrat Al Riyadh Resort also presents gracious service and world-class dining. When you're a part of IHG, you’re more than your job title. And that’s what we love the individual talents, interests and dreams that make you who you are because we know that a team with different perspectives and skills can only make our business stronger. Key Responsibilities INSERT HERE Customer Service - Demonstrate service attributes in accordance with industry expectations and company standards including: - Being attentive to Guests - Accurately and promptly fulfilling Guests requests - Anticipate Guests needs - Maintain a high level of knowledge which affects the Guest experience - Demonstrating a ‘service’ attitude - Taking appropriate action to resolve guest complaints - Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers Health, Safety and Security - Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety - Familiarise yourself with emergency and evacuation procedures - Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager Supervising People - Work with your Line Manager to ensure the departmental performance of staff is productive. Duties include: - Participate in staff recruitment - Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member - Provide input for performance review discussions in line with company guidelines - Ensure new staff complete their Orientation program on a timely basis - Assist with the preparation of efficient departmental work schedules - Coach and counsel staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance - In the absence of your Manager, conduct effective staff briefings to communicate guest requirements and shift priorities Operational Knowledge - Gain understanding of the departmental goals and financial targets and support your Line Manager to achieve these targets - Recycle where-ever possible and enforce cost saving measures where appropriate General - Comply with the Company’s Corporate Code of Conduct - Familiarise yourself with the company values and model desired behaviors - Perform tasks as directed by the Manager in pursuit of the achievement of business goals - Diploma or Bachelor Degree. - Minimum 3 years of experience - Ability to work and communicate to multinational environment. - English Language is required We’ll reward all your hard work with a great salary and benefits. Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit " What we need from you "The only Resort in Riyadh City Characterized by the architectural grandeur, The InterContinental Durrat Al Riyadh Resort & Spa is cradled within the distinguished neighborhood of Banban, Riyadh. This unique property resides on 154,000 sqm of a lush green oasis enhanced by eco-friendly water features. Whether travelling for business or leisure, guests will enjoy from a wide array of culinary venues to an extensive range of recreational facilities including SPA, Indoor & Outdoor pools. Equi