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Associate, Client Management, Saudi

3 weeks ago

الرياض, Saudi Arabia Standard Chartered Full time

**Job Summary**
- The role is responsible for:
- Performing making activities across the Client Management processes and ensuring that client onboarding activities such as timely completion of Client Due Diligence (CDD), Credit documentation, are performed on a timely basis and first time right
- Delivering excellent service against agreed service standards, delivery standards, and mínimal error rates as appropriate
- Providing insight and suggestions to improving processes, identifying opportunities to streamline and automate

**Key Responsibilities**

**Strategy**
- Targeted Improvements_
- Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients
- Ensure uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value. Ensure that the model is scalable, best-in-class, client-focused and fit for purpose of client delight
- Deliver excellent service against agreed service standards, delivery standards, and mínimal error rates as appropriate
- Automation and Streamlining_
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
- Adherence to changes in line with the Client Management destination model and DOIs

**Business**
- Provide credit documentation support for the deals flowing from Corporate, Commercial & Institutional Banking (“CCIB”) and Business Banking (“BB”) clients business sector
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
- Develop and maintain rapport with business stakeholders e.g. Product managers, Relationship managers as well as GBS Hub teams (cross functional) for superior onboarding and ongoing support to all clients
- Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
- Adhere to first-time-right principles
- Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate
- Undertake ad-hoc duties and when delegated by Line Manager and Country Client Management Head

**Processes**
- Client Due Diligence (CDD) and Regulatory Onboarding_
- Perform all relevant onboarding processes
- Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
- Respond and clear queries from Checkers / Specialists / Business CRM on a timely manner
- Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
- Troubleshoot difficult cases with the relevant stakeholders. Proactively identify potential issues/ concerns and escalate to management for attention/ support.
- Generate daily / fortnightly / monthly reports for Senior Manager/ Business Head
- Scan, upload and correctly tag documents per global documentation standards
- Be the librarian & soft copy custodian for CDD related documents
- Ensure timely and quality delivery of cases assigned
- Credit Documentation_
- Engage and coordinate with Legal & Compliance, Credit and Clients on standard documentation requirements such as standard terms, country supplements, banking facility letter, master credit terms, supplementary letters etc
- Obtain necessary approvals for T&C deviations on standard documentation from the relevant authoriser as necessary
- Perform credit documentation activities for the deals flowing from CCIB and BB
- Ensure that the data sources used for the extraction of the return is correct
- Identify processing risks or inefficiencies and implement appropriate and effective changes
- To check and process lodgement / withdrawal in Collateral Management System (CMS)
- Registration stamping and perfection of securities & CSM updates
- Ensure document deficiencies are minimised and are rectified in a timely manner
- Account Opening_
- Log all Onboarding & Maintenance requests that flow through Client Management in GEMS
- Be the librarian & soft copy custodian for AO documents
- Account Management & Portfolio Quality_
- Manage flow maintenance activities on client portfolio as assigned
- Servicing [Static Data Maintenance, Offboarding]_
- Perform relevant static data maintenance and offboarding activities including raising of SDM and offboarding requests in the system.

**People & Talent**
- Provide effective orientation /guidance to new Joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank
- Develop and implement a personal learning plan with team manager to attain necessary competencies
- Successfully complete milestones as laid out in implemented personal learning plan

**Risk Management**
- Awareness and understanding of the