Senior Specialist Change Management

6 days ago

الرياض, Saudi Arabia Insights Advisory Full time

**1. Job Details**

**Job Title**:
Senior Specialist Change Management

**Department**:
Change Management

**Reports To**:
Executive Manager Change Management

**OD Title (By HR)**:
**OD Title Code (By HR)**:
**Key Words for Search Engines**:
ITIL Training, ITIL Certificate, Request for Change, change advisory board, Release Window, SDLC, Service Management, Change Management, Release Management, Change Request, CAB

**2.Main Responsibility**
- Review and record requests for change (RFCs)
- Evaluate impact on change requests
- Prioritize changes according to business objectives
- Manage the transition of changes from the development team to operations
- Govern the change management process
- Ability to conduct Change Advisory Board (CAB)
- Coordinate the building, testing, and implementation of changes
- Mediate conflicts related to the change where necessary
- Monitor Post Implementation Reviews (PIRs) after the implementation of changes
- Maintain all change documentation (policies, procedures, templates, etc.)
- Produce Weekly progress reports and dashboards

**3.Detailed Tasks**
- Ensure the tasks related to every change request proper release notes and rollback
- Validate the changes in term of scope, impact and release window prior the approval
- Prepare pre-CAB, CAB and management CAB by identifying the qualified changes to be within the agenda
- Provide weekly, monthly and quarterly reports for the change’s status

**4.Scope of Project**

Permanent function

**5.Scope of Work**

Day-to-Day activities

**6.Job Purpose**

To maintain production environment by validating the changes and releases through change management policy and procedure.

**7.Direct Reportees (IF APPLICABLE)**

None

**8. Required Years of Experience**
- Above 5 years in same field

Qualifications:

- Bachelor’s degree in Computer Science, Information Technology or related field
- ITIL Training/ Certificate [Preferred]

**9 Required Technical Knowledge**
- Knowledge in SDLC and Project management lifecycle
- Knowledge in developing processes
- Knowledge in Service Management (Change Management and Release Management)
- Written and verbal communication skills are a must
- General knowledge on Microsoft Office
- General knowledge Operating systems
- General knowledge Storage
- General knowledge Databases

**Job Types**: Full-time, Permanent

Pay: ﷼15,000.00 - ﷼20,000.00 per month

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