Senior Specialist

3 days ago

الرياض, Saudi Arabia Qiddiya Investment Company Full time

**Responsibilities**:

- Implement and maintain IT change management policies,
- Review, assess, and validate change requests for potential risks, conflicts, and business impact.
- Facilitate Change Advisory Board / Emergency Change Advisory Board (CAB/ECAB) meetings, ensuring thorough evaluation and approval of changes.
- Monitor emergency and high-risk changes, ensuring rapid response while maintaining control and compliance.
- Maintain a change schedule to minimize conflicts and service disruptions.
- Ensure IT change control processes comply with internal policies, regulatory requirements, and audit standards.
- Maintain accurate documentation of change requests, approvals, and implementation details.
- Generate and analyze change management performance reports, identifying trends and areas for improvement.
- Support internal and external audits related to IT change management.
- Work closely with IT teams, business units, and third-party vendors to coordinate change activities.
- Provide clear communication on change status, risks, and impact assessments to relevant stakeholders.
- Conduct post-implementation reviews (PIR) to evaluate the effectiveness of changes and address any issues.
- Continuously optimize the change management process by incorporating feedback, best practices, and automation tools effectiveness.

**Requirements**:

- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2+ years of experience in IT change management or IT service management.
- Strong understanding of change management methodologies and frameworks.
- Experience with ITIL or other IT service management frameworks is preferred.
- Excellent analytical, organizational, and problem-solving skills.
- Strong communication and interpersonal skills to collaborate effectively with stakeholders.
- Ability to manage multiple priorities and work in a fast-paced environment.
- Experience in the real estate or entertainment industry is a plus.

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