Digital Operations Territory Manager

**Career Area**:
Product Support

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Your Role**

Our EAME Distribution Middle East & Eurasia Region team is looking for a motivated and positive **Digital Operations Territory**Manager (Saudi national)**to join the dynamic and newly opened Caterpillar office in Riyadh, KSA.

**What You Will Do**

As a dealer facing representative, you will collaborate with Cat® dealers to build capability, drive process improvement, and execute Digital related strategies.

Your critical thinking skills and analytical mind will thrive as you shape a data-driven organization of the future. Bring your passion for designing, architecting, and implementing improvement projects to the table, while also leveraging the power of storytelling with data.

Lead the charge in crafting a project portfolio aimed at simplifying and enhancing our practices, **ultimately developing solutions which support dealers in meeting customer needs.**

**Your Role will include, but is not limited to**:
Manage processes and initiatives associated with Digital and dealer / customer related strategies to ensure dealers deliver superior customer experience and business growth.
- Develops regional specific eCommerce business strategies and support dealers with their governance and execution.
- Enables revenue growth by ensuring dealers continue to grow Connected Assets population and adopt Digital Sales channels.
- Actively supports dealers by being a trusted advisor on Digital projects prioritization, ensuring resources are allocated to execute accordingly.
- Leads processes improvement on areas such as data management, platform deployment and technology adoption to deliver the best customer experience.
- Governs dealer execution of several strategically important Digital initiatives to support business growth while working with various stakeholders to drive adoption of new technology.
- Travel locally: 20%

**Skills You Will Have**

**Customer Focus**:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

**Service Excellence**:Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

**Collaborating**:Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

**Decision Making and Critical Thinking**:Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

**Relationship Management**:Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

**What You Must Have**
- University degree in Business, Marketing or Engineering or equivalent experience.
- 7+ years’ experience in Consulting, Digital or Strategy roles, involving dealer and/or customer facing interactions.
- Fluent in English and Arabic **(Saudi National)**
- Global Perspective: Proven experience working on international projects, with an understanding of diverse markets, cultural nuances, and global business operations to drive success in worldwide go-to-market strategies.
- Data analytical skills (Google Analytics Suite) and data management with a proven record in leading Digital Transformation in a B2B environment.
- Expertise in running and analyzing Digital marketing campaigns
- Strong experience in change management, project management and strategy execution and governance.

**What Will Put You Ahead**
- Proven experience in process improvement or process evaluation focused on customer experience.
- Excellent presentation skills and the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.

**What we offer**

From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.

You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.

Caterpillar Inc. is the world’s leading manufacturer of construction and mining e