Technical Support

3 days ago

Riyadh, Saudi Arabia Capita Technologies WLL Full time

Capita Technologies is currently looking for Technical Support - End user Support - Female to be based in Riyadh, Saudi Arabia.

As a Technical Support Specialist, you will play a critical role in the IT/Support sector, contributing to the company’s success by providing advanced technical support and expertise. Your work directly impacts team collaboration by ensuring seamless operations and resolving complex technical issues promptly.

Location: Riyadh, Saudi Arabia

Experience: Minimum 7+ years

**Responsibilities**:

- Project Planning and Execution: You will be responsible for planning, scheduling, and executing technical projects to meet deadlines and deliver high-quality solutions within budget constraints.
- Problem-Solving and Decision-Making: Your role involves identifying and resolving complex technical issues, making critical decisions under pressure, and implementing effective solutions to minimize downtime.
- Collaboration with Cross-Functional Teams: You will collaborate with various departments to ensure seamless integration of technical systems, share best practices, and drive collective success across the organization.
- Leadership and Mentorship: As a senior specialist, you may lead technical teams, provide mentorship to junior staff, and contribute to the professional development of team members.
- Process Improvement and Innovation: You will drive process improvements, identify areas for enhancement in technical support workflows, and innovate solutions to optimize efficiency and customer satisfaction.
- Technical or Customer-Facing Responsibilities: Your role may involve direct interaction with clients, providing technical support, troubleshooting, and ensuring a positive customer experience through effective communication and solutions.

**Qualification and skills**:

- Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field. Certifications such as CompTIA A+, Network+, or equivalent are preferred.
- 7+ years of experience in technical support roles, preferably in IT services, with a demonstrated track record of problem-solving and customer service excellence.
- Technical Skills: Proficiency in technologies such as ITIL framework, ticketing systems (e.g., ServiceNow), network troubleshooting tools, cloud platforms (e.g., AWS, Azure), and scripting languages like Python.
- Experience in managing technical support operations in multinational corporations.
- Holding advanced certifications such as ITIL Expert, Certified Information Systems Security Professional (CISSP), or vendor-specific certifications.
- Familiarity with automation tools, AI-driven support systems, and emerging technologies in the IT support landscape.
- Proficiency in additional foreign languages to facilitate global collaboration with diverse teams and clients.
- Soft Skills: Strong interpersonal skills, effective communication, analytical thinking, adaptability to changing environments, leadership qualities, and ability to work well under pressure.
- Industry Knowledge: Understanding of ITIL practices, knowledge of cybersecurity protocols, familiarity with compliance standards (e.g., GDPR, HIPAA), and awareness of industry trends in technical support and IT services.
- Strong problem-solving and debugging abilities
- Excellent communication and stakeholder engagement skills
- Self-driven and capable of working independently and in cross-functional teams

**Experience**:

- Technical Support - End user Support: 7 years (required)

**Location**:

- Riyadh (required)

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