Protocol Assistant

6 days ago

Medina, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

Assists in performing a variety of functions to facilitate the Hospital’s medical care services to the Royalties and Protocol patients, including processing of documents associated with their appointments, admissions, billing and liaison (escort services).

**Essential Responsibilities and Duties**:
1.Assists in coordinating and making arrangements for Protocol patients requiring health care services on a 24-hour basis in accordance with approved protocol procedure.

2.Assists in escorting Protocol patients and accompanies them to the designated clinics or rooms, as assigned.

3.Assists in coordinating and making necessary communication and arrangements, for Protocol patients, either for pre-arranged or acute visits.

4.Responsible for ensuring strict patient confidentiality regarding names of patients, treating physicians and all matters relating to patients’ treatment and condition.

5.Familiarizes himself/herself with Hospital organizational structure, names and positions of its principal office holders, Protocol Services’ operations, operational relationships with other departments, names of Hospital physicians, their specialties and departments, and their monthly leave and clinic schedules.

6.Takes the necessary action to ensure that sufficient support services for Protocol patients are available, and to make the necessary communication for any extra needs or deficiencies in the Hospital.

7.Assists in coordinating special functions with Hospital departments.

8.Assists in conducting daily rounds of the D4 & D2 Wards to ensure optimum services are delivered to the inpatients and any complaints/queries are responded to as per the Protocol policies and procedures.

9.Assists in monitoring and reporting department performance, quality and fiscal objectives.

**Education**:
Bachelor’s Degree or IPA/ Diploma in Hospital Administration or any other related discipline is required.

**Experience Required**:
One (1) year of related experience with Bachelor’s Degree or three (3) years with IPA/ Diploma required.

**Other Requirements(Certificates)**:
Saudi Nationals only.

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