Inside Sales Engineer
2 weeks ago
Emerson has boldly transformed to create value for our customers and shareholders. With our newly energized focus on our two core business platforms — Automation Solutions and Commercial & Residential Solutions — we can confront the challenges of an increasingly complex and unpredictable marketplace from a position of strength, driving near and long-term value as a trusted partner for our customers.
We are currently looking for an experienced inside sales engineer based in Saudi Arabia supporting business across Saudi Arabia.
Provide the frontline communication for customers into the organization. Ensure quotes are completed accurately and quickly for customers and engage in the order process to enable fast and accurate order delivery.
As Inside Sales engineer, you will be reporting to the Inside Sales Customer Care Manager to collaborate with key stakeholders to respond effectively to leads and quote requests.
**Your role responsibilities will include, but not be limited to, the following**:
Provide Pre-sales knowledge and expertise to customers to help guide their decision making process
Provide proactive follow up communication to customers on both the quote and order process Manage all activities on customer digital portals for updates from quote to order cycle for on-time submission of quotes & order processing
Assist with quote accuracy and ensure timely submission of quotes as per defined gold standards
Assist with order accuracy and ensure that orders are processed in a timely fashion with all relevant information, will be responsible for meeting quote and order KPI’s as defined by ISE Manager
Work closely with customer care team at headquarters, back office and create a smooth and seamless transition from and back to the customer
Be a team player and assist others as needed
Work closely with sales or LBP team to provide a strong communication channel to customers based in Saudi Arabia
Participate in and lead continuous improvement initiatives with regards to the quote & order cycle process
**What do I need to be considered for this role?**
- 1-3 years in a contracts-related role in a multinational company preferably in the engineering, construction and/or oil and gas industries
- Bachelor’s Degree in Law (e.g., LLB; JD)
- Strong English communication skills
- Arabic or French will add advantage
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