Srr - Corporate Services Manager, HR and L&d (Eo)

Job Description (Roles and Responsibilities)

The British Embassy Riyadh has a vacancy for a Corporate Services Manager, HR and L&D on a fixed-term contract of two (2) years. There is a possibility of extension of the contract depending on performance and operational requirements.

The jobholder will be responsible for the day-to-day management for Corporate Services in Riyadh, covering HR and L&D and other corporate services functions. They will facilitate procurement and contracts at Post, with support from the CSM Finance based in Riyadh. They will also co-ordinate human resources and learning & development in both Riyadh and Jeddah.

**Duties and responsibilities**:

- Develop and maintain learning needs analysis, create and deliver L&D delivery plan to ensure that the Country Business Plan is achievable.
- Manage the annual appraisal cycle, including organising a quality control committee to ensure that the process is consistent across Posts/ Missions.
- Manage and further develop the KSA Network-wide employee induction process, a monthly programme held for all new employees.
- Lead on the annual staff survey collection, using outcomes to inform training plans.
- Serve as the main HR point of contact for the Middle East and North Africa (MENA) Regional HR Hub based in Abu Dhabi, ensuring that line managers and staff are aware of the process to contact the Regional HR Hub and that Regional HR Hub processes are fit for purpose locally.
- Manage the administration of contracts and personnel files held locally and assist line managers with their responsibilities within the HR processes, including, but not limited to, recruitment, performance management, and employee relations issues. Ensure all contracts and HR records are kept up to date and meet legal and Foreign, Commonwealth and Development Office (FCDO) criteria.
- Co-ordinate with Accounts Manager/ Regional Pay & Benefits Team to ensure payroll records are accurate and up to date.
- Review and feed into policy on legal matters, liaise with the MENA Regional HR Hub on KSA labour law, and provide updates to Senior Management Team.
- Oversee the terms and conditions of service (Ts&Cs) for Country Based Staff (CBS); ensure it is kept up to date, adapting recommendations by the MENA Regional HR Hub. Provide details of updates across the KSA Network.
- Co-ordinate and manage with Accounts Manager, staff reward and benefit schemes and agree recommendations with the committee.
- Manage the medical and life insurance schemes, including procurement of contract and maintaining a relationship with the provider’s account manager.
- Cover additional Corporate Services duties as requested by the Head of Corporate Services.
- Provide support to CSM Finance and other corporate services functions as and when required.
- Line management of two (2) x Corporate Services staff members.
- Manage the training budget of approximately SAR 150,000.00 per annum in liaison with the L&D Committee.

The above list is not exhaustive and the jobholder will be required to be flexible and take on other ad hoc tasks as required, including participating in the Embassy’s emergency planning and any other response to a crisis affecting UK citizens.

**Key behaviours required**:

- Communicating and Influencing - Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
- Working Together - Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.
- Developing Self and Others - Focus on continuous learning and development for self, others and the organisation as a whole.
- Managing a Quality Service - Delivering service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.

**Eligibility**:
Essential qualifications, skills and experience
- Previous HR/ L&D experience in either the public or private sector.
- Excellent presentation skills. Experience of training and managing projects.
- Financial awareness and experience of working to tight budgets.
- Team player who is capable of working on their own initiative and manage others.
- Excellent organisational skills, including ability to organise and prioritise workload, organise records, and meet deadlines and changing priorities whilst maintaining close attention to detail and without compromising the quality of the work.
- Excellent customer service skills. Demonstrates courtesy and consideration in dealing with all stakeholders. Able to show discretion in handling any sensitive matters, with the trust of all involved.
- A confident communicator with excellent interpersonal skills and proven ability to engage at all levels internally and with external stakeholders.
- Excellent communication skills in English, both verbal and spoken. Able to express ideas and messages clearly and concisely, both orally a