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IT Engagement Manager

2 weeks ago

الرياض, Saudi Arabia InnovationTeam Full time

InnovationTeam is a premier technology company focused on delivering innovative solutions and exceptional client experiences. We are currently seeking an experienced and dedicated IT Engagement Manager to join our dynamic team.

As the IT Engagement Manager, you will be responsible for fostering strong relationships with our clients, understanding their technology needs, and ensuring that our services align with their business objectives. You will act as the primary point of contact for clients, working closely with cross-functional teams to deliver tailored solutions that drive value and satisfaction.

Key Responsibilities:

- Serve as the main liaison between clients and internal teams, ensuring seamless communication and collaboration.
- Understand client requirements and translate them into actionable project plans and deliverables.
- Proactively identify opportunities for improvement and innovation in client engagements.
- Monitor project timelines, budgets, and resources, ensuring successful delivery of services.
- Conduct regular meetings and status updates with clients to review progress, address concerns, and gather feedback.
- Build and maintain strong, long-lasting client relationships based on trust and value.
- Provide insights and recommendations based on industry trends and best practices.
- Collaborate with sales, product, and technical teams to address client needs and service delivery challenges.

**Requirements**:

- Bachelor's degree in Information Technology, Business, or a related field.
- Minimum of 5 years of experience in IT client engagement roles OR Key Account Manager OR Customer Success Manager
- Strong understanding of technology solutions and services.
- Proven track record in managing client relationships and delivering exceptional service.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work effectively with cross-functional teams and manage multiple priorities.
- Strong analytical and problem-solving skills.
- Familiarity with project management tools and methodologies.

If you are a proactive and results-driven professional with a passion for client engagement and technology, we would love to hear from you. Join InnovationTeam and be part of our mission to drive success for our clients

**Requirements**:

- Bachelor's degree in Information Technology, Business, or a related field.
- Minimum of 5 years of experience in IT client engagement roles OR Key Account Manager OR Customer Success Manager
- Strong understanding of technology solutions and services.
- Proven track record in managing client relationships and delivering exceptional service.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work effectively with cross-functional teams and manage multiple priorities.
- Strong analytical and problem-solving skills.
- Familiarity with project management tools and methodologies.