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Auto Mobile Manager

2 weeks ago

Riyadh, Saudi Arabia Xad Technologies LLC Full time

**Job description**

Required Auto Mobile Manager with valid Driving license.

**JOB ROLE**

Supervises and when necessary, assists with administrative services related to automobile repairs; tasks may include preparing cost estimates for customers, notifying customers of preventive and scheduled maintenance, and making repairs within skill level

Manage and lead a team of people in allocating workload and managing the day to day operations in the workshop. It requires the job holder to coordinate resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard.

Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations. Lead the call center.
- Ensure supplies are ordered for each job. Ensure correct job numbers are used and that time records are correct.
- Manage inward goods, checking quantities, dispatching goods and receipting invoices
- Regularly report progress on each job and quickly communicate delays or concerns with the Operations manager. Report on manpower overruns or shortfalls.
- Ensure adequate maintenance of tools, equipment and other materials in the Service Area.
- Work with the Operations manager to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
- Investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with the team to identify appropriate courses of action.
- Develop and implement systems to record, file and store information pertaining to client enquiries.
- Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.
- Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.
- Promote a Health and Safety culture within the business
- Review customers service orders and inspect the quality of technician repairs before the release of vehicles.
- Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.
- Receive and review feedback from customers and follow up to ensure customer satisfaction.
- Plan and prepare annual budget for the department and facilities, scheduling expenditures, analyzing variances and initiating corrective actions. Follow up closely during implementation

**Skills**
- Manage office G&A budget, ensure accurate and timely reporting
- Manage contract and price negotiations with suppliers & service providers
- Organize the office and raise order for stationery and equipment
- Close coordination with HR to update and maintain office policies as necessary
- Organize office operations and procedures
- Coordinate with IT department on all office equipment
- Ensure that all items are invoiced and paid on time
- Schedule meetings and appointments
- Hiring, training, coaching, and leading call center representatives as they provide support for customers.
- Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
- Assisting other management team members in identifying trends and establishing call center goals.
- Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

**Salary**: ﷼6,000.00 - ﷼8,000.00 per month

Ability to commute/relocate:

- Riyadh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Auto Mobile: 4 years (preferred)

License/Certification:

- Driving (preferred)