General Manager

**Overview**:
The **_General Manager_** Role serves as a single point of accountability of all commercial operations in the Kingdom of Saudi Arabia across all the sectors of SITA activities. Also, his main objectives is to build strong relationship with the Industry and making sure SITA image and credentials are highly exposed in the best possible manner.

You will be managing commercial and business development activities for all our business and potential new markets in line of our regional objectives and growth ambition.

All the Staff working in Saudi Arabia, be it GEO functions and support would have dotted line to him as main point of contact and highest representation in the Kingdom.

You will be ensuring on-time, on budget, to quality and customer expectations delivery & operation of SITA’s various programs.

Your role is focused on both pre-sales and post-sales activities.

In a nutshell, you will need to assist Sales and all GEO functions in driving sustainable profitable growth of all our Business Units. Also helping in adapting the global Solution Lines strategy as they pertain to the needs of local territory customers. You will be playing a leadership role in guiding the organization enabling best-in-class service to both external customers and internal SITA stakeholders.

Make SITA the preferred Air Transport Industry (ATI) partner.

**_Who you will do_**
- Working with respective business owners to ensure customer value is generated throughout the program and support senior management in ensuring SITA meets its commercial objectives for the program and develops its relationship with the customers.
- Be involved in reviewing and evaluating SITA’s approach in building the optimal government contacts to position us a main strategic partner. Important bodies in all sectors and mainly PIF (Public Investment Funds).
- Assist Accounts Development Planning to tune the reality of the perception and guidance on how to better position ourselves.
- Helping in reducing any financial exposure with authorities and ensuring we are abiding to all procedures and guidelines dictated by the authorities.
- Educate the various stakeholders involved in the contract life cycle, on SITA's best practice to cope with the ambition of our growth. Mainly be an integral part of our desired Saudi strategic plan that we have been driving and ensure we execute to the best practice.
- Ensure the delivery/operations teams work in full compliance of contract specifics, including requirements, Change management, Early Warning notices, Event/milestone Notification across all the solutions.
- Handle escalations in a professional and proactive manner to ensure customer dissatisfaction is kept to an absolute minimum.
- Support the leads in the construction and management of budgets, cash forecasts and cost savings exercises.
- As the SITA team leader - identify, quantify, assess, and report risks associated with new projects or orders.
- Support compliance with company regulations, including bid process, delegation of authority, human resources (local employment law) and investment guidelines.
- Help in Drive all sales and leadership activities as per short
- and long-term objectives; formulate strategic direction with the Sales VPs and other stakeholders
- Ensure achievement of committed (book and bill) revenue and progressive revenue growth for the Kingdom.
- Manage and build relationships with clients; become the trusted advisor/consultant for them; ensure customer loyalty, advocacy and highest level of customer satisfaction
- Spot and communicate key economic drivers, macro
- and microeconomic trends and also latest technological trends and local competitive intelligence internally to increase awareness and adopt to new situations, also externally, to clients to address potential new business opportunities
- Support cash collection related activities by taking lead or resolving commercial issues that may cause non-payment
- Participate and contribute to the agenda and agreed plans as the member of GEO Management Team
- Build strong relationship with industry associations like IATA, ACI, CANSO, AACO, AAPA, CAPA, KPMG, FIA, Deloitte, EY, etc.
- Drive through leadership initiatives and promote brand visibility together with Marketing