Senior /junior -it Technical Analyst- Ksa
1 week ago
**Job Information**:
Date Opened
- 02/06/2025
Job Type
- Full time
Industry
- Health Care
City
- Dammam
Country
- Saudi Arabia
Zip/Postal Code
- 31433
Number of Positions
- 2
**Requirements**:
**Key Responsibilities**:
- Provide technical support and analysis for Contact Center operations.
- Manage and maintain Cisco systems, including CallManager and IP Telephony.
- Implement and monitor security controls to safeguard IT assets.
- Support Telehealth technologies, ensuring high availability and performance.
- Configure and manage DNS, QoS, NAT, TCP/UDP, HTTP, SMTP, and FTP protocols.
- Collaborate with cross-functional teams to troubleshoot and resolve IT issues.
- Conduct cybersecurity assessments and implement best practices.
- Document technical processes, configurations, and network diagrams.
**Benefits**:
**Qualifications**:
- Bachelor’s degree in Computer Science, Electronic Engineering, or a related field.
- Minimum of 5 to 10 years or above experience in Contact Center technologies.
- Proven expertise with Cisco systems and security controls.
- Strong experience with Telehealth technology platforms.
- Proficient in managing CallManager, IP Telephony, and DNS configurations.
- Knowledge of QoS, NAT, TCP/UDP, HTTP, SMTP, and FTP.
- Good understanding and hands-on experience in cybersecurity practices.
**Skills and Competencies**:
- Strong problem-solving and analytical skills.
- Excellent communication and teamwork abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Proactive approach to identifying and mitigating IT risks.
**Preferred Certifications**:
- Cisco Certified Network Professional (CCNP) or equivalent.
- Certified Information Systems Security Professional (CISSP) is a plus.
- Follow the Black Pearl channel on WhatsApp.
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