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IT Support Engineer

2 weeks ago

الرياض, Saudi Arabia Hosuk Travel Full time

Join the dynamic team at **Hosuk Travels** as an **IT Support Engineer** in Riyadh We are looking for a tech-savvy and customer-focused professional to ensure our IT systems run seamlessly, supporting our mission to deliver exceptional travel services.

**Key Responsibilities**:

- **Technical Support**: Provide first-line support for hardware, software, and network issues, resolving problems promptly to minimize downtime.
- **System Maintenance**: Monitor and maintain IT infrastructure, including servers, workstations, and network devices, ensuring optimal performance.
- **Troubleshooting**: Diagnose and resolve technical issues reported by staff, escalating complex problems when necessary.
- **Network Administration**: Oversee the setup and maintenance of LAN/WAN, ensuring secure and reliable connectivity.
- **Data Backup and Recovery**: Implement and manage backup solutions to safeguard company data.
- **Asset Management**: Maintain inventory of IT assets and ensure proper documentation of changes or updates.
- **Training and Support**: Assist employees with IT-related inquiries and provide training on new systems and tools.
- **Cybersecurity**: Ensure compliance with security protocols and implement measures to protect the company’s digital assets from threats.
- **IT Projects**: Collaborate on IT infrastructure projects, contributing to upgrades and system improvements.

**Requirements**:

- **Education**: Bachelor’s degree in Information Technology, Computer Science, or a related field.
- **Experience**: Proven experience in IT support or system administration.
- **Technical Skills**: Proficiency in Windows/Linux systems, networking concepts, and troubleshooting tools.
- **Certifications**: Relevant IT certifications such as CompTIA, CCNA, or Microsoft certifications are a plus.
- **Language**: Strong verbal and written communication skills in English; Arabic is an advantage.
- **Attributes**: Analytical thinker, problem solver, and proactive team player.