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Associate Lead

2 weeks ago

الرياض, Saudi Arabia Microland Full time

**Required Skills**:
Technology | ITSM Tool
Technology | IT Service Management | Recording and Responding to Incidents Incident Management and Triaging
Technology | Programing Basic, Programming concepts (Java,.NET)
Technology | Database Query Tools / Languages | PL/SQL Database Query Tools / Languages | Transact-SQL
Technology | PowerShell Scripting
Technology | Cloud Services Basics - Azure, AWS
Technology | Application Monitoring and Tools

**Education Qualification**:
Engineer - B.E / B.Tech / MCA

Delivery Skills:

- Triage Incident and service requests to concern team.
- Provide trends to prevent occurrence of incidents, problems, errors, and improve overall performance.
- Must be able to see opportunities for improvement, take ownership and work closely with development team to drive enhancements
- Track and report service health metrics, SLA and OLA
- Should have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detail

2. Automation Initiatives:

- Identify Automation opportunities by critically looking at Manual and Repetative Activites.
- Propose, Manage and Drive implementation of automation initiatives across teams.
- Focus on Effort reduction, ticket reduction and error free delivery.

3. People Management
- Identify team skill gap and help them fill those gaps on the project.
- Support team to resolve service impediments

ensure team is compliant on project and organizantion process and meet the compliance objective.
- Resolve Teams conflict, ensure reportees are motivated and gives optimal contribution.
- Manage Team performance evalution and feedback