Manager, Customer Relations
1 day ago
Position Summary: The primary purpose of CRM is to generate leads, turn them into prospects, capture all the necessary details, and offer customer support throughout the lifecycle of a customer, lead our customer relations and coordination efforts within the Sales Department. This role is pivotal in maintaining and enhancing our customer relationships, ensuring seamless coordination with internal teams and external stakeholders, and representing our brand at industry events and exhibitions. The employee will be a strategic thinker with a passion for customer service and a talent for problem-solving. Major Responsibilities & Duties performed: - Coordinate to develop and maintain strong relationships with existing and potential customers. - Address customer inquiries, issues, and feedback promptly and effectively. - Collaborate with internal teams for customer feedback to improve product offerings and service quality. - Liaise with various departments (e.g., Accounts, logistics and Quality) to ensure customer requirements are met efficiently. - Facilitate smooth communication and workflow between the sales team and other internal departments. - Coordinate with suppliers, distributors, and other external partners to align on sales strategies and initiatives. - Attend and represent the company at trade shows, exhibitions, and industry events related to sales and marketing. - Address and resolve customer issues in a timely and satisfactory manner. - Prepare and present regular reports on sales performance, customer feedback, and market analysis. - Ensure accurate documentation of customer interactions and sales transactions. - To understand and follow the organizational HS&E policies. - To follow safety instructions related to their jobs. - To report damaged PPE, unsafe machines or equipment to concerned staff. - To keep the provided PPEs in good, workable conditions. - To avoid any horseplay and abuse of safety devices, equipment and welfare facilities. - To report any accidents, near misses or hazardous conditions to concerned responsible. - To attend safety trainings planned for them. - Having a right to say "NO" to any unsafe work. Other Responsibilities: - Maintain high standards of customer service within the team. - Stay updated on technological advancements that could benefit the sales department. - Other assignments might be requested by the Sales GM related to the Sales. Supervision: Supervises: None Work Contacts: Frequent contacts at own level and periodically in the execution of job. Competencies: - Very good working knowledge of Windows & MS-Office. - Bi-lingual - Excellent problem-solving and negotiation abilities. - Ability to work in a fast-paced and dynamic environment. Authority: Plans and develop own work methods according to general directives, policies and specialized professional standards. Qualifications: - Bachelor's degree in Business Administration, Marketing, or a related field. - Proven experience in sales/Marketing management, particularly in the steel industry. - Strong interpersonal and communication skills.
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Public Relation Officer
2 weeks ago
Hofuf, Saudi Arabia Alfa Laval Full timePublic Relation Officer - ALFA LAVAL RHQ KSA Join us as a Public Relation Officer in compliance team. You will Keep the Compliance with the local rules, legislations, group policies and responsible for coordinating and liaising between the company and Government organisations / authorities, and customers. About the Company: Our core competencies are in the...
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Customs Operations Specialist
3 days ago
Hofuf, Saudi Arabia GE Gas Power Full time**Job Description Summary**: The Customs Operations Specialist’s role is mainly to coordinate and follow up import activity and special programs along with the requirements this entails. Their main responsibility is to ensure GE Gas Power parts are imported and cleared successfully and timely. **Key Accountabilities/ Execution**: - Manage the operational...
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Customer Service Representative
5 days ago
Hofuf, Saudi Arabia Hamad M. Al Rugaib & Sons Trading Co. Full timeJob Overview: Help customers with complaints and questions, give customers information about products and services, take orders by helping customers understand the product and answering questions about their orders, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are...
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Customer Service Representative
2 weeks ago
Hofuf, Saudi Arabia Hamad M. Al Rugaib & Sons Trading Co. Full time**Job Overview**: Help customers with complaints and questions, give customers information about products and services, take orders by helping customers understand the product and answering questions about their orders, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers...
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Legal & Investor Relations Manager
3 days ago
Hofuf, Saudi Arabia Executives Plus Full timePosition ID: 201704 **Location** Khobar, Saudi Arabia **Years of Experience** 15 Years **Visa Requirement** Visa available **Gender** Male **Age Range** 35 - 40 **Nationality** Arab **Background** Legal - Investor Relations - Regulatory & Legal Strategies - Governance Compliance - Public Listed Companies **Language** Arabic /...
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Senior Customer Sales
1 week ago
Hofuf, Saudi Arabia The Emirates Group Full timeJob Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives. Job Outline: - Ensure the highest...
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Government Relations Officer
3 days ago
Hofuf, Saudi Arabia Gulf petroleum Service Company Full timeWe are looking for a Government Relations Officer. Experience : Minimum 3 Years. Education : High School or higher Requirement: - Saudi national - must have Complete knowledge of Government relations and policies - must have atleast little knowledge of Human Recourse Management. - must speak English **Job Types**: Full-time, Permanent
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Customer Development Consultant
5 days ago
Hofuf, Saudi Arabia Unilever Full timeJob Title: Customer Development Consultant Work Location: Dammam Every Day, Around the World, People Reach for Unilever Products. Our Brands Are Trusted Everywhere And, By Listening to The People Who Buy Them, We've Grown into One of The World's Most Successful Consumer Goods Companies. In Fact, 150 Million Times A Day, Someone Somewhere Chooses a Unilever...
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Customer Development Consultant
5 days ago
Hofuf, Saudi Arabia Unilever Full timeEvery Day, Around the World, People Reach for Unilever Products. Our Brands Are Trusted Everywhere And, By Listening to The People Who Buy Them, We've Grown into One of The World's Most Successful Consumer Goods Companies. In Fact, 150 Million Times A Day, Someone Somewhere Chooses a Unilever Product. Look in Your Fridge, Or on The Bathroom Shelf, And...
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Customer Service Representative
3 days ago
Hofuf, Saudi Arabia Sizal Group Full timeJob Summary: The Customer Service Representative will be the liaison between our company and **Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication "scripts" when handling different topics. - Identify customers' needs, clarify information, research every issue and provide solutions and/or...