Current jobs related to Customer Experience Manager, Saudi - الرياض - Cisco Systems
-
Staff Customer Experience Manager, Saudi Arabia
18 hours ago
الرياض, Saudi Arabia Nutanix Full time**Hungry, Humble, Honest, with Heart.** **The Opportunity** Are you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior level stakeholders? If so, you would thrive in our newly established Customer Experience organization in Saudi Arabia, where you can play a pivotal role...
-
Customer Experience Manager
2 days ago
الرياض, Saudi Arabia Serco Plc Full timeMake a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public...
-
Customer Experience Manager, Saudi Arabia
2 weeks ago
الرياض, Saudi Arabia Cisco Systems Full time**What You'll Do** As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business...
-
Senior Customer Experience Manager
1 week ago
الرياض, Saudi Arabia Hays Full timeThe Role This leading real estate developer is currently in a phase of rapid growth and business expansion. They are seeking a Senior Customer Experience Manager to join the business and play a key role in developing and shaping their customer experience. - In this role, you will be responsible for ensuring that customers have an exceptional experience...
-
Saudi Customer Service Associate
1 week ago
الرياض, Saudi Arabia Joaneen Full time**Overview** We are seeking a Saudi Arabic speaker (ie who speaks and writes the Saudi-slang version of Arabic) for a new Chef marketplace opening in Saudi Arabia. We are currently onboarding new freelance chefs to the platform, and we are looking for a Customer Services representative who can engage with them, answer all their questions about the platform...
-
Customer Success Manager
1 week ago
الرياض, Saudi Arabia FlyAkeed Full timeJoin FlyAkeed, a leading travel solutions platform based in Riyadh, Saudi Arabia, as a **Customer Success Manager**. We transform the travel booking experience by helping businesses efficiently plan and manage their travel needs. As a Customer Success Manager, you will play a crucial role in driving customer satisfaction and loyalty by building strong...
-
Partner Development Manager
2 weeks ago
الرياض, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) Full time10+ years of developing, negotiating and executing business agreements experience - Experience developing strategies that influence leadership decisions at the organizational level Amazon Web Services is seeking a Partner Development Manager to be based in Riyadh, Saudi Arabia to onboard and enable our strategic Consulting Partners in their AWS partnership...
-
Partner Development Manager
1 week ago
الرياض, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) Full time10+ years of developing, negotiating and executing business agreements experience - Experience developing strategies that influence leadership decisions at the organizational level Are you ready to be part of a visionary team reshaping the future of enterprise technology? AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue,...
-
Senior Customer Success Manager
2 weeks ago
الرياض, Saudi Arabia SAS Full time: **Sr. Customer Success Manager - Hybrid** **Nice to meet you!** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a...
-
الرياض, Saudi Arabia Tabby Full time**Description**: We're looking for someone who can improve Tabby's customer service by developing and delivering content that enhances communication between the Egyptian CX team and Saudi customers. Coaching should be able to bridge dialect differences while ensuring an understanding of Saudi cultural sensitivities. **Key Responsibilities**: **1. Content...
Customer Experience Manager, Saudi
3 weeks ago
**What You'll Do**
As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.- Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.-
- Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.-
- Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.-
- Own financials, including services revenue and margin, and make strategic financial decisions.-
- Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.**Who You'll Work With**
In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and our Partners to drive value realization. You will collaborate with Sales, Renewals, the Solution Development Architect team, and Deal Acceleration teams to assist in driving ARR and services growth.
**Who You Are**
You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop and cultivate partnerships with our customers. You're adept at handling financials and making strategic investment decisions. With expertise in driving software and service adoption, mitigating renewal risks and improve customer dedication. You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate. Fluent Arabic is also required.
**Minimum qualifications**:
- 8 years of proven experience.-
- CCIE preferred, but also a good level of tehcnical understanding will also be considered.-
- Knowledge of a single technology architecture-
- Experience driving successful customer adoption and delivery of projects.-
- Experience developing and maintaining strong senior level relationships-
- Experience coordinating cross-functional teams in a matrix organization-
- Financial and/or adoption forecasting experience-
- Fluent Arabic required**Why Cisco?**
WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us #WeAreCisco
**U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and
