Installation Specialist

2 weeks ago

جدة, Saudi Arabia Aram Meem Full time

**ToYou**is a leading online Saudi food ordering and delivery super-app with one of the largest and most comprehensive networks of merchants across the Kingdom of Saudi Arabia. We seek to deliver all necessities across the Kingdom, whether they be from restaurants, supermarkets, pharmacies, or more.

At **ToYou** we aim to provide all our customers with a great experience by connecting them with thousands of merchants across Saudi Arabia, and we take great pride in our diverse team which represents different backgrounds, experiences, and visions. We truly value them and count them as a key factor to our success. **S**o, if you are interested in joining a team full of intelligence, ambition, and great talent, ToYou is the right place for you.**

We are currently looking for an experienced **Operation Technical Support Specialist** who will manage, maintain, and troubleshoot our IT systems.

**Role responsibilities**:

- Providing impeccable Live Orders Technical Support and Representatives App Local Technical Support.
- Escalating issues to Level 2 Support after investigation.
- Testing and evaluating payment methods locally as well as cashier/merchant portal testing.
- Prepare the devices for installation.
- Ordering items/availabilities with Live Orders.
- Providing Login information for Cashier/Merchants users.

**Role qualifications**:

- Fluent in English and Arabic both verbal and written.
- University Degree or Diploma in Information Technology or in a related discipline.
- Demonstrated work experience of at least three years in a similar role (basic IT skills and system troubleshooting expertise).
- Good communication Skills.

**What we offer**:

- A competitive remuneration package.
- Private medical insurance to the employee and his/her immediate family members.
- Contemporary work environment.

Interested applicants are requested to submit their CVs in **English**.

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