Contact Center Representative
1 week ago
Job Title: Contact Center Agent - (Bilingual
- English and Arabic )
Job Description This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
Essential Functions/Core Responsibilities:
**Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.**
Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
**Identify and maximize selling and cross-selling opportunities. ** Identify customer problems and offer appropriate solutions.
**Perform customer transactions accurately and in an efficient manner. Required Education, Skills, and Qualifications ** Saudi ( Male / Female ).
**Marital Status : Single. ** Min. 1 year call center / customer service experience **B1 & B2 English Level with a high communication skill ( Reading, Writing & Speaking).**
Excellent communication and interpersonal skills.
**Competent use of PC must be good at MS Excel formulas.**
Well familiar with Contact Center & Help Desk Systems.
**Graduate preferred in any stream and above.**
**A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s/diploma degree.**
Open to work for 8 -9 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.
نوع الوظيفة: دوام كامل
الراتب المدفوع: ﷼٥٬٠٠٠٫٠٠ لكل شهر
سؤال (أسئلة) طلب التقدم:
- Are you Saudi National ?
الموعد النهائي لطلب التقدم: 15/09/2024
-
Data Center Expert for Contact Center Company
21 hours ago
الرياض, Saudi Arabia e& enterprise ksa Full time**Key Responsibilities**: **DC Administration, Operations and Monitoring** - Ensure efficient and proficient support to data center and all the IT infrastructure hosted within. - Monitor data center services and report abnormalities or problems to concerned sections and management promptly. - Manage the data center from a site administration perspective,...
-
Genesys Cloud Expert Developer for Contact Center
21 hours ago
الرياض, Saudi Arabia e& enterprise ksa Full time**Position Overview** **Key Responsibilities** - Deploy and configure the Genesys Cloud platform to align with customer requirements. - Customize workflows, IVRs, and routing strategies within the Genesys environment. - Set up user profiles, roles, and permissions to ensure secure and efficient system operation. - Setup and configure Genesys system...
-
Call Center Representative
3 days ago
الرياض, Saudi Arabia Rgheeb Full time**Responsibilities**: - Handle inbound and outbound calls in a professional and courteous manner. - Identify customer needs and provide accurate information and solutions to inquiries. - Document customer interactions and maintain accurate records in our CRM system. - Follow up on customer inquiries and ensure timely resolution of issues. - Collaborate with...
-
Call Center Team Leader
21 hours ago
الرياض, Saudi Arabia Madar Full timeWe are seeking a dynamic and experienced Call Center Team Leader to drive excellence in customer service and lead our dedicated team of customer support representatives. In this role, you will not only ensure outstanding customer interactions but also manage inbound campaign calls—converting them into qualified leads within Madar's CRM. If you excel at...
-
Customer Service Representative
5 days ago
الرياض, Saudi Arabia Global Blue Full timeCustomer Service Representative Key responsibilities - Communication with customers in written and via phone with defined SLA (response time) and quality standards - Keeping records of customer's interaction and contacts - Researching required information using internal systems and resources - Communication and coordination with CS Team members, internal...
-
Sales Representative
3 days ago
الرياض, Saudi Arabia Majra Foods & Beverages Full time**Job Title**: Sales Representative **Location**: Riyadh, Saudi Arabia **Industry**: PET Bottle Water Company **Job Overview**: **Key Responsibilities**: - Identify and target new customers, including retailers, distributors, and corporate clients in Riyadh and surrounding regions. - Build and maintain strong, long-lasting customer relationships. - Conduct...
-
Medical Representative
5 days ago
الرياض, Saudi Arabia Novo Nordisk Full timeMedical Representative **Category**:Sales**Location**:Riyadh, Riyadh, SA - Are you passionate about making a difference and improving the lives of people with diabetes? Novo Nordisk Saudi Arabia has a new opening for the position of Medical Sales Representative in Jeddah. As a Medical Sales Representative, you will be a member of one of the most inspiring...
-
Nhsc Medical Sales Representative
21 hours ago
الرياض, Saudi Arabia Nestle Operational Services Worldwide SA Full time**Medical Sales Representative** **POSITION SNAPSHOT** Location: Riyadh, Saudi Arabia Business unit: Nestlé Health Science *** To achieve targeted sales of NHSc products in his/her territory by ensuring favorable recommendation by Health Care Professionals, representing Nestlé Health Science in the market as a trusted advisor in the field of Clinical...
-
Nhsc Medical Sales Representative
5 days ago
الرياض, Saudi Arabia Nestlé Health Science Full time**POSITION VACANCY** **Medical Sales Representative** **POSITION SNAPSHOT** Location: Saudi Arabia - Riyadh Business unit: Nestlé Health Science *** To achieve targeted sales of NHSc products in his/her territory by ensuring favorable recommendation by Health Care Professionals, representing Nestlé Health Science in the market as a trusted advisor in...
-
Sales Development Representative
2 weeks ago
الرياض, Saudi Arabia Property Finder Full timeFounded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among...