Call Center Representative

6 days ago


الرياض, Saudi Arabia Rgheeb Full time

**Responsibilities**:

- Handle inbound and outbound calls in a professional and courteous manner.
- Identify customer needs and provide accurate information and solutions to inquiries.
- Document customer interactions and maintain accurate records in our CRM system.
- Follow up on customer inquiries and ensure timely resolution of issues.
- Collaborate with team members to achieve performance targets and improve service quality.
- Stay updated on product knowledge and company policies to provide accurate assistance.
- Provide feedback to management regarding customer concerns and suggestions for service improvements.

**Requirements**:

- Previous experience in a call center or customer service role is preferred.
- Excellent verbal communication skills and a friendly, professional demeanor.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations and remain calm under pressure.
- Proficient in using computer systems and CRM software.
- Strong listening skills and a passion for helping others.
- High school diploma or equivalent; a degree in a related field is a plus.



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