Restaurant Manager

1 week ago

Riyadh, Saudi Arabia Calo Full time

**About**Calo**

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

**Role overview**

**Main Responsibilities**
- Oversee the day-to-day operations of the cafe, including but not limited to exceptional customer service and complaint handling, revenue and cost management, maintenance and upkeep of the cafe, and employee management
- Ensure that the cafe operates in a timely manner that meets our quality standards
- Resourcefully solve any issues that arise and seize control of any problematic situation
- Hire, manage, and train staff, while establishing a working schedule, and assessing staff’s performance
- Maintain accurate and updated records of daily, weekly, and monthly revenues and expenses
- Must be able to clearly communicate tasks to team members
- Order supplies to stock inventory appropriately and add new menu items based on seasonality if needed
- Proven ability to manage and maintain the restaurant’s Profit & Loss (P&L) statement, ensuring financial targets are met through effective cost control, revenue optimization, and operational efficiency
- Develop customer retention and acquisition strategies
- Obtain customer feedback to make informed business decisions and meet their needs.
- Maintain a positive and professional approach with customers while presenting Calo’s culture and values
- Comply with and enforce sanitation regulations and safety standards
- Maintain a positive and professional approach with coworkers

**Qualifications**
- Saudi national preferred.
- Minimum 8 years of experience in restaurant management, ideally within QSR or full-service restaurant settings.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred but not mandatory).

**Knowledge and competency**
- Strong knowledge of Saudi and Khaleeji food culture.
- Proven expertise in restaurant operations, financial management, and cost control.
- Strong skills in team leadership, staff training, and performance management.
- Excellent customer service orientation with problem-solving ability.
- Ability to work effectively in a fast-paced, dynamic environment while maintaining high standards

**Personality**
- Passionate about food and committed to delivering outstanding guest experiences.
- Culturally aware and able to represent Saudi and Khaleeji traditions with pride.
- Strong interpersonal and communication skills with a collaborative approach.
- Results-driven with an entrepreneurial mindset.
- Resilient, adaptable, and proactive in finding solutions.

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