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Field Service Engineer

2 weeks ago

الرياض, Saudi Arabia Smiths Detection Full time

**Company Description**
Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

SUMMARY OF ESSENTIAL FUNCTIONS:
Troubleshoots, services, installs (deploys) and repairs equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. Must be able to travel extensively and when not on travel, the individual will provide assistance to the Technical Support staff. Conducts follow up calls with the customer to check system status.

**SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES** **INCLUDE BUT ARE NOT LIMITED TO**:

- Responsible for meeting daily service repair needs and driving customer satisfaction
- Installs, repairs and maintains equipment in the field; provides customer training as required.
- Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
- Order, install, and return parts and manages repair parts cycle time
- Reviews all logs for open issues and prepares formal reports to customers as necessary.
- Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
- Ensures that tools and test equipment are properly maintained and calibrated
- Assesses product/equipment performance based on field support data; recommends modifications or improvements.
- Seeks to provide technical support to customers and other service professionals as required.
- May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
- Possesses a solid level of technical knowledge on the company’s X-Ray products.
- Maintains clear and concise business communication proficiency, both oral and written
- Establishes and maintains a close relationship with senior level FSE’s and Product Specialist in order to support the needs of the customer and remain aware of current technical trends.
- Exercises every available measure to control and minimize costs.
- Travel, overtime and work hours other than Sunday-Thursday may be required.
- Comply with and ensure department compliance with Company health, safety and environmental policies.
- Other duties as required.

**Qualifications** POSITION REQUIREMENTS**:
Education/Training: Associates Degree or equivalent technical training. Biomedical/Electrical/Electronic Engineering related Degree. Computer literacy required.

Experience: Minimum of 2-3 years’ experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment. Level 3 FSE’s should have a minimum of two years field experience with Smiths Detection Service Operations.

Knowledge/Skills: Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.

Supervises: While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required.

Languages: English and Arabic

**PHYSICAL/MENTAL REQUIREMENTS**:

- Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.
- Excellent customer service skills and the ability to handle stressful situations.
- Self-motivated, reliable, and accountable individual
- Possess outstanding telephone skills
- Autonomous

**Additional Information**
Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

**Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are