Guest Service Agent

4 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Hotels Full time $20,000 - $30,000 per year

Job Description
Job Summary-

As a Guest Service Agent, you will be responsible for providing exceptional customer service to guests during their stay at our establishment. You will assist guests with check-in and check-out procedures, handle inquiries and requests, and ensure a positive overall experience.

Job Responsibility-

  • Greet and welcome guests upon arrival, providing information about the hotel and its services
  • Assist guests with check-in and check-out procedures, including processing payments
  • Handle guest inquiries, requests, and complaints promptly and professionally
  • Coordinate with other departments to fulfill guest needs and special requests
  • Maintain a clean and organized front desk area, including managing reservations and room assignments
  • Provide recommendations for local attractions, restaurants, and activities to enhance guests' stay

Candidate Requirements-

  • Previous experience in customer service or hospitality preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and a customer-focused mindset
  • Ability to multitask and handle stressful situations calmly
  • Knowledge of hotel operations and reservation systems is a plus

Skills
Skills-

  • Strong communication skills
  • Excellent customer service skills
  • Ability to work well under pressure
  • Attention to detail
  • Problem-solving skills
  • Multitasking abilities
  • Knowledge of hotel and hospitality industry
  • Ability to work in a team
  • Proficiency in relevant computer software
  • Multilingual skills (optional but preferred)

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