Customer Service Agent

6 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Ninja 🥷🏽 نينجا Full time 30,000 - 60,000 per year

Job Title: Customer Service Agent
As a Customer Service Agent at Ninja, you will be the frontline representative, dedicated to providing outstanding support to our customers. You will handle inquiries, resolve issues, and ensure a positive customer experience across all interactions.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat, maintaining a friendly and professional demeanor
  • Assist customers with their issues regarding orders, product information, and service-related queries
  • Listen to customers' concerns and provide effective solutions in a timely manner
  • Document customer interactions accurately and maintain up-to-date records in the CRM system
  • Follow up with customers to ensure their issues are resolved to their satisfaction
  • Collaborate with other departments to address customer needs and improve service delivery
  • Participate in training sessions to enhance product knowledge and service skills
  • Contribute feedback and ideas to improve the customer service process

Requirements

  • High school diploma or equivalent; a bachelor's degree is a plus
  • Previous experience in a customer service role, preferably in a fast-paced environment
  • Excellent communication skills, both verbal and written
  • Strong problem-solving abilities and a customer-centric mindset
  • Proficiency in using customer service software and CRM systems
  • Ability to work independently and as a part of a team
  • Willingness to learn and adapt to new processes effectively

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