Ecommerce Manager

First: Job Summary

The E-Commerce Manager is responsible for leading, operating, and developing the online store in a professional manner, ensuring the achievement of targeted growth in sales, customer experience, and efficient digital operations.

The role oversees all operational, commercial, and technical aspects of the platform, including strategy development, performance monitoring, and optimizing the customer journey from browsing to order delivery.

Second: Duties & Responsibilities

1.⁠ ⁠Commercial Operations Management

• Develop and implement the operational and commercial plan to achieve growth and profitability targets.

• Manage pricing policies, promotions, discounts, and acquisition & conversion campaigns.

• Continuously analyze sales performance and identify high- and low-performing products.

• Develop and execute strategies to increase:

• Average Order Value (AOV)

• Conversion Rate

• Monitor the market, competitors, and Korean beauty trends and integrate them into commercial growth strategies.

2.⁠ ⁠Product & Catalogue Management

• Full supervision of product listing, descriptions, pricing, and categorization.

• Ensure full compliance with Saudi regulations (such as SFDA when required).

• Optimize product pages according to SEO and UX best practices to increase visibility and sales.

• Continuous inventory planning in coordination with supply chain and operations teams.

3.⁠ ⁠Customer Experience Management

• Develop a smooth, clear, and fast customer journey across the platform.

• Improve UI/UX in collaboration with the technical team.

• Monitor customer satisfaction rates and improve complaint and return handling solutions.

• Manage shipping, delivery, returns, and exchange policies and ensure professional execution.

4.⁠ ⁠Digital Marketing Management

• Prepare and execute monthly marketing plans in cooperation with the marketing team.

• Manage advertising campaigns across:

• Google

• Meta

• TikTok

• Influencers

• Analyze campaign performance using:

• CPA

• ROAS

• CAC

• Manage:

• Email marketing

• SMS campaigns

• Seasonal campaigns

• Loyalty programs

5.⁠ ⁠Analytics & Reporting

• Prepare weekly and monthly reports on:

• Sales

• Commercial performance

• Inventory

• Customer experience

• Use:

• Google Analytics

• Shopify Analytics

• Power BI

• Submit recurring executive reports covering:

• Performance indicators

• Challenges

• Operational risks

• Improvement plans

6.⁠ ⁠Logistics & Fulfillment Management

• Coordinate shipping operations with delivery partners to ensure fast and reliable fulfillment.

• Efficiently manage returns and exchanges.

• Develop packing and packaging methods aligned with ChoMi's brand identity and customer experience standards.

7.⁠ ⁠Team Leadership

• Manage the following teams:

• E-commerce sales

• Designers

• Customer service

• Technical team

• Train staff, enhance efficiency, and improve performance through a clear KPI system.

• Monitor daily workflow execution and task completion efficiency.

Third: Required Qualifications

• Minimum of 10 years of experience in advanced e-commerce management (beauty industry preferred).

• Strong experience in:

• Shopify

• WooCommerce

• Similar e-commerce systems

• Strong analytical skills with the ability to convert data into actionable operational decisions.

• In-depth knowledge of the sales funnel, digital marketing, and consumer behavior.

• Proficiency in managing digital campaigns and advertising platforms.

• High leadership skills with strong decision-making ability.

• Ability to work in a fast-growing, high-pressure environment.

Fourth: Core Skills

• Leadership and team management

• Data analysis and reporting

• Digital Marketing & Performance Marketing

• SEO / SEM

• UX / CRO

• Product and inventory management

• Logistics and fulfillment operations

• Professional communication and writing skills

Fifth: Key Performance Indicators (KPIs)

• Increase Conversion Rate

• Increase Average Order Value (AOV)

• Increase qualified website traffic

• Reduce cart abandonment rate

• Reduce order processing time

• Increase customer satisfaction (NPS / CSAT)

• Continuous growth of ChoMi's sales

Salary & Benefits:

Monthly salary + additional monthly and annual benefits