Business Analyst

About Andela

Andela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world. For technologists, Andela offers competitive long-term career opportunities with leading organizations, access to a global community of professionals, and educational opportunities with leading technology providers.

At Andela, we're deeply passionate about creating long-lasting and transformative growth opportunities for all - and doing it in an E.P.I.C. way We're excited to continue building our remote-first team with incredible people like you. After applying for this role, you will join our Andela Community of brilliant technologists by passing a technical screening and live interview. As a community member, you'll have access to many exclusive technologist roles. Join Andela today to access this opportunity and more in our global marketplace

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-- Full-time

-- Long-term

-- Payment in USD

About the Role

As a Technical Business Analyst, you will play a mission-critical role in launching and optimizing the bank's Commercial Cards platform—a strategic initiative supporting SME and large-market clients. You will serve as the primary bridge between business stakeholders and technical teams, translating business goals into clear technical specifications and ensuring seamless delivery across the cards ecosystem.

In this role, you will collaborate closely with product, engineering, IT operations, compliance, and card-issuing partners to define requirements, design system workflows, and drive end-to-end implementation of Commercial Cards features. You will lead the creation of technical documentation, support API and system integrations, and oversee testing, production readiness, and post-deployment optimization.

This is a high-impact position requiring deep experience in cards management systems, payment infrastructure, and industry compliance frameworks. Success in this role means enabling a smooth and timely program launch, ensuring platform stability, reducing operational risks, and delivering scalable card products that meet the bank's long-term strategic goals.

Key Responsibilities

• Lead requirements gathering with stakeholders and document business goals, processes, and system needs related to cards and payment platforms.
• Translate business requirements into precise technical requirement documents (TRDs), system specifications, API definitions, and workflows.
• Draft and maintain detailed documentation covering system design, architecture, integrations, and operational processes.
• Act as the central point of coordination between technical teams, operations, compliance, and business units to ensure alignment and feasibility.
• Leverage deep banking and cards expertise to support advanced capabilities such as spend tracking, reporting, expense management, and corporate onboarding.
• Ensure compliance with PCI-DSS, data security standards, and operational risk controls across all cards ecosystem components.
• Lead the diagnosis and resolution of production issues, driving system reliability, scalability, and performance improvements.
• Provide post-implementation technical support to product and business teams for onboarding new corporate clients.
• Stay up to date with trends in payments, fintech, open banking, BaaS, and card management technologies to recommend improvements.

Must Have

• 8–10+ years of experience as a Business Analyst in banking or fintech, with a strong focus on cards management systems and payment infrastructure.
• Hands-on expertise with Cards Management Systems such as FIS Cortex, NI, TSYS, or core banking platforms.
• Proven ability to draft detailed TRDs, system specifications, and integration documentation.
• Strong understanding of card processing, payment schemes (Visa, Mastercard), and Commercial Cards products (Corporate, Travel, Virtual Cards, CTA).
• Deep familiarity with API integrations, SDKs, RESTful services, and card operations workflows.
• Extensive experience supporting production systems, diagnosing issues, and driving rapid resolution.
• Knowledge of compliance frameworks such as PCI-DSS and security protocols in financial environments.
• Excellent communication and stakeholder-management skills across technical and non-technical audiences.
• Ability to work effectively in dynamic, fast-paced environments.

Nice to Have

• Experience with SaaS tools, spend management, expense management, or payment gateway platforms.
• Familiarity with ERP and expense management systems (e.g., Concur, SAP).
• Exposure to designing or supporting user-centric financial platforms with strong UI/UX considerations.
• Knowledge of business process modeling tools (Visio, BPMN, Lucidchart).
• Background in open banking, BaaS, and emerging fintech trends.
• Understanding of both backend and frontend development in a banking context.

At Andela,
we know our strengths lie in our diverse community whose talents, perspectives, backgrounds, and orientations we take pride in. Andela is committed to nurturing a work environment where all individuals are treated with respect and dignity. Everyone has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices. Andela provides equal employment opportunities to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy (including breastfeeding), genetic information, HIV/AIDS or any other medical status, family or parental status, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. This commitment applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Our policies expressly prohibit any form of harassment and/or discrimination, as stated above.

Andela is home for all. Come as you are